Field Window & Door Service Technician

Pella Windows & Doors of NJ and NY; Parsippany-Troy Hills (NJ); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Company truck

Company cell phone

Full benefits package

Health savings account

Job summary

Pella New Jersey is seeking a window and door Service Technician to inspect, repair and adjust Pella products in customers' homes in the NJ/NY area. The role requires diagnosing issues in the field, executing proper resolutions, and maintaining a customer-focused service approach.

The position is full-time with a Monday–Friday schedule starting at 7:00 AM. Valid driver’s license and general construction knowledge are required, with training provided to ensure quality service and customer

Qualifications

• Provide superb customer experience.
• General construction knowledge; window/door installation preferred.
• Ability to independently problem solve and recommend resolutions.
• Proficiency with Microsoft Office; learn internal software.

Responsibilities

• Performs and completes service tasks on Pella products in the field.
• Diagnoses issues and provides correct resolutions.
• Replaces glass and installs components such as sashes, shades, screens, etc.
• Gathers product care information for customers.
• Documents service visits and coordinates follow-up as needed.
• Maintains service vehicle and communicates with team.

Skills

Customer service

Construction knowledge

Problem solving

MS Office

Education

High School Diploma or GED

AA or Technical degree preferred

Tools

Power tools

Job description

Pella New Jersey is seeking a window and door Service Technician to inspect, repair and adjust Pella products in customers' homes in the NJ/NY area. The role requires diagnosing issues in the field, executing proper resolutions, and maintaining a customer-focused service approach.

The position is full-time with a Monday–Friday schedule starting at 7:00 AM. Valid driver’s license and general construction knowledge are required, with training provided to ensure quality service and customer