Windermere Primary Care Patient Services Specialist II

Nemours in; Orlando (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive base pay

Annual incentives

Benefits package

403B with employer match

Licensure & CME dues allowance

Public Service Loan Forgiveness

Job summary

Nemours Children's Health in Windermere, Florida, seeks a Patient Services Specialist II (Primary Care) for full-time work in our finance-facing team. The role provides frontline customer service, registers patients, schedules visits, and collects insurance information and payments.

Travel to other primary care locations is required as needed to cover coverage. Responsibilities include triaging calls, updating EMR paperwork, and coordinating medical records while ensuring accurate billing

Qualifications

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one (1) to three (3) years' experience preferred.
• Customer Service and Healthcare experience preferred.
• Medical Office/Call Center experience preferred.

Responsibilities

• Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.
• Registration: collect, maintain and ensure accuracy of information through the use of standard business practices.
• Coordinate all necessary paperwork for registration, scheduling, and appointment.
• Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.
• Collect co-pays, deductible, co-insurance and balances on accounts. End of day balancing.
• Scheduling: understand visit types, templates and fundamentals of how to efficiently schedule an office visit.
• Manage no-show and cancellation process. Confirm appointments with patient/guardian.
• Prepare charts with the appropriate paperwork for the physician visit.
• Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart.
• Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review.
• Check in and checkout patients in office.
• Coordinates the release of information and medical record process.
• Process all incoming and outgoing medical record requests.
• Ensures coding information is complete on billing documents.
• All other duties as assigned by supervisor.

Skills

Customer Service

Healthcare experience

Medical Office/Call Center experience

Education

High School Diploma

Specialized training beyond high school

Job description

Nemours Children's Health in Windermere, Florida, seeks a Patient Services Specialist II (Primary Care) for full-time work in our finance-facing team. The role provides frontline customer service, registers patients, schedules visits, and collects insurance information and payments.

Travel to other primary care locations is required as needed to cover coverage. Responsibilities include triaging calls, updating EMR paperwork, and coordinating medical records while ensuring accurate billing