Patient Services Specialist II (Primary Care, Windermere)

Nemours-Children; Orlando (FL); In loco; USD 36.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

403B with employer match

Licensure, CME and dues allowance

Not-for-profit status; Public Service…

No state income tax benefit in FL

Descrizione del lavoro

Nemours is seeking a Patient Services Specialist II for the Primary Care team in Windermere, Florida. This full-time role supports patient access through registration, scheduling, and insurance verification within a pediatric setting. The position emphasizes courtesy, accuracy, and efficient office flow for families.

The role involves coordinating paperwork, managing communications, and ensuring proper documentation in the EMR. Travel to other primary care locations may be required as needed.

Competenze

• High School Diploma required.
• Specialized (1 year of training beyond high school) preferred.
• 1–3 years' healthcare/medical office experience preferred.
• Customer service and healthcare experience preferred.
• Medical Office/Call Center experience preferred.
• Travel to other primary care locations as needed for coverage.

Mansioni

• Answer phone lines promptly and courteously.
• Register patients and verify information.
• Coordinate paperwork for registration, scheduling, and appointments.
• Collect and verify patient insurance information, including authorizations and referrals.
• Collect co-pays, deductibles, and balances; end-of-day balancing.
• Schedule visits, manage no-shows and cancellations; confirm appointments.
• Triage and manage electronic communications daily.
• Scan documents into EMR and file in patient chart.
• Process release of information and medical record requests.
• Ensure coding information is complete on billing documents.
• Assist supervisor with other duties as assigned.

Conoscenze

Customer service

Registration

Scheduling

Communication

EMR

Formazione

High School Diploma

Specialized training beyond HS

Strumenti

EMR system

Descrizione del lavoro

Job Description

Nemours is seeking a Patient Services Specialist II (Primary Care, Windermere), FULL-TIME, to join our Primary Care team in Windermere, Florida.Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and three urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

• Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.


• Registration: collect, maintain and ensure accuracy of information through the use of standard business practices.


• Coordinate all necessary paperwork for registration, scheduling, and appointment.


• Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.


• Collect co- pays, deductible, co-insurance and balances on accounts. End of day balancing.


• Scheduling: understanding visit types, templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancelation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit.


• Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and checkout patients in office.


• Coordinates the release of information and medical record process. Process all incoming and outgoing medical record requests.


• Ensures coding information is complete on billing documents.


• All other duties as assigned by supervisor.

Job Requirements

• High School Diploma required.


• Specialized (1 year of training beyond high school).


• Minimum of one(1) to three (3) years' experiencepreferred.


• Customer Service and Healthcare experience preferred.


• Medical Office/Call Center experience preferred.


• Travel to other primary care locationsas needed forcoverage is required.

What We Offer

• Competitive base compensation in the top quartile of the market


• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement


• 403B with employer match


• Licensure, CME and dues allowance


• Not-for-profit status; eligibility for Public Service Loan Forgiveness


• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

#LI-MW1

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Job Info

• Job Identification 20065


• Job Category Non-Clinical Support Staff


• Posting Date 11/05/2026, 05:47 PM


• Degree Level High School Graduate


• Job Schedule Full time