Pediatric Primary Care: Patient Services Specialist II

Nemours in; The Villages (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Nemours Children's Health in The Villages, Florida, is seeking a FULL-TIME Patient Services Specialist II for the Primary Care team. This role handles front-line patient interactions, registrations, scheduling, insurance verification, and medical records coordination in a pediatric primary care setting.

The ideal candidate has 1–3 years in customer service/healthcare, experience with medical offices or call centers, and is willing to travel to other primary care locations as needed.

Qualifications

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one to three years' experience preferred.
• Customer Service and Healthcare experience preferred.
• Medical Office/Call Center experience preferred.
• Travel to other primary care locations as needed for coverage is required.

Responsibilities

• Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.
• Registration: collect, maintain and ensure accuracy of information through the use of standard business practices.
• Coordinate all necessary paperwork for registration, scheduling, and appointment.
• Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.
• Collect co-pays, deductible, co-insurance and balances on accounts. End of day balancing.
• Scheduling: understand visit types, templates and fundamentals of how to efficiently schedule an office visit; manage no-show and cancellation process; confirm appointments with patient/guardian; prepare charts with paperwork for physician visit.
• Communication: triage and manage electronic communication daily; scan paperwork into EMR; place information with patient chart for provider review; check in/out patients.
• Coordinates the release of information and medical record process; process all incoming/outgoing medical record requests.
• Ensures coding information is complete on billing documents.
• All other duties as assigned by supervisor.

Skills

Customer service

Registration

Scheduling

Medical office experience

EMR/EHR systems

Education

High School Diploma

Specialized training beyond high school

Tools

EMR/EHR software

Job description

Nemours Children's Health in The Villages, Florida, is seeking a FULL-TIME Patient Services Specialist II for the Primary Care team. This role handles front-line patient interactions, registrations, scheduling, insurance verification, and medical records coordination in a pediatric primary care setting.

The ideal candidate has 1–3 years in customer service/healthcare, experience with medical offices or call centers, and is willing to travel to other primary care locations as needed.