Pediatric Front Desk & Care Coordination Specialist

Nemours; Orlando (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

403B with employer match

Licensure, CME and dues allowance

Not-for-profit status; Public Service…

No state income tax benefit in FL

Job summary

Nemours is seeking a Patient Services Specialist II for the Primary Care team in Windermere, Florida. This full-time role supports patient access through registration, scheduling, and insurance verification within a pediatric setting. The position emphasizes courtesy, accuracy, and efficient office flow for families.

The role involves coordinating paperwork, managing communications, and ensuring proper documentation in the EMR. Travel to other primary care locations may be required as needed.

Qualifications

• High School Diploma required.
• Specialized (1 year of training beyond high school) preferred.
• 1–3 years' healthcare/medical office experience preferred.
• Customer service and healthcare experience preferred.
• Medical Office/Call Center experience preferred.
• Travel to other primary care locations as needed for coverage.

Responsibilities

• Answer phone lines promptly and courteously.
• Register patients and verify information.
• Coordinate paperwork for registration, scheduling, and appointments.
• Collect and verify patient insurance information, including authorizations and referrals.
• Collect co-pays, deductibles, and balances; end-of-day balancing.
• Schedule visits, manage no-shows and cancellations; confirm appointments.
• Triage and manage electronic communications daily.
• Scan documents into EMR and file in patient chart.
• Process release of information and medical record requests.
• Ensure coding information is complete on billing documents.
• Assist supervisor with other duties as assigned.

Skills

Customer service

Registration

Scheduling

Communication

EMR

Education

High School Diploma

Specialized training beyond HS

Tools

EMR system

Job description

Nemours is seeking a Patient Services Specialist II for the Primary Care team in Windermere, Florida. This full-time role supports patient access through registration, scheduling, and insurance verification within a pediatric setting. The position emphasizes courtesy, accuracy, and efficient office flow for families.

The role involves coordinating paperwork, managing communications, and ensuring proper documentation in the EMR. Travel to other primary care locations may be required as needed.