On-Site Pediatric Front Desk & Services II

Nemours; The Villages (FL); On-site; USD 36,000 - 46,000; Full time

Job summary

Nemours Childrens Health in The Villages, FL is seeking a Patient Services Specialist II for our Primary Care team. This on-site role focuses on registration, scheduling, insurance verification, and balanced daily cash posting in a fast-paced pediatric setting.

The position requires high school diploma with 1–3 years in healthcare or patient services. Travel to other locations may be required to cover coverage needs. A patient-first approach and strong communication are essential.

Qualifications

• High School Diploma required.
• 1 year of specialized training beyond high school.
• 1–3 years of healthcare/ patient registration experience preferred.

Responsibilities

• Answer phone lines promptly and courteously.
• Register patients and ensure accuracy of information.
• Coordinate paperwork for registration, scheduling, and appointments.
• Collect and verify patient insurance information and referrals.
• Collect co-pays and balances; end-of-day balancing.
• Assist in scheduling, manage no-shows and cancellations.
• Scan and file medical records in EMR; route information to providers.
• Coordinate release of information and medical record requests.

Skills

Customer service

Communication

Healthcare awareness

Call center experience

Education

High school diploma

Specialized training beyond high school

Tools

EMR systems

Job description

Nemours Childrens Health in The Villages, FL is seeking a Patient Services Specialist II for our Primary Care team. This on-site role focuses on registration, scheduling, insurance verification, and balanced daily cash posting in a fast-paced pediatric setting.

The position requires high school diploma with 1–3 years in healthcare or patient services. Travel to other locations may be required to cover coverage needs. A patient-first approach and strong communication are essential.