Winchester Receptionist

Relational Estate & Elder Law; Winchester (VA); On-site; USD 42,981,000 - 63,039,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Matching retirement contributions

Life and disability insurance

Job summary

Relational Estate & Elder Law in Winchester, VA seeks a reliable Receptionist to answer phones, witness document signings, and provide administrative support. You will schedule, handle payments, draft emails, and maintain client-facing areas with confidentiality and discretion.

The role emphasizes a welcoming, professional client experience, strong organization, and accuracy in all tasks, with full-time hours Monday–Friday, 8:30 a.m.–5:00 p.m.

Qualifications

• Attention to detail and accuracy in client communications, scheduling, payments, documents, and admin tasks.
• Strong verbal communication and professional phone etiquette.
• Excellent written communication with proper grammar and tone.

Responsibilities

• Greet clients warmly and make them feel comfortable during visits.
• Answer phones during assigned periods professionally and courteously.
• Draft and send professional emails with proper grammar and tone.
• Greet and seat clients for meetings and prepare meeting rooms and paperwork.
• Provide a warm, professional experience throughout scheduling, meetings, and document signings.
• Proofread basic correspondence and documents for accuracy.
• Run firm errands when requested.
• Accept client payments in multiple formats.
• Witness document signings to Virginia standards.
• Scan and file executed documents; manage mail and office supplies.

Skills

Attention to detail

Verbal communication

Written communication

Organization

Discretion

Tech-savvy

Customer service

Professional phone etiquette

Job description

About Us: At Relational Estate & Elder Law, we are deeply committed to helping residents in Winchester, Northern Virginia, and the Shenandoah Valley protect their families, assets, and futures. Our team of dedicated legal professionals specializes in estate planning, elder planning, and estate administration. We are passionate about creating personalized legal solutions that provide our clients with peace of mind, knowing their families and futures are secure.

Description: We are seeking a reliable and detail-oriented Receptionist to join our team. The primary responsibility of this role is to answer phones and serve as a witness during client document executions, ensuring the signing process is conducted with accuracy, professionalism, and care. In addition, this position provides administrative support through scheduling, document handling, client communications, payment processing, office organization, and other operational projects that support the team’s success. As part of our mission, this role helps people through important life decisions and interacts with clients in a compassionate, professional, and reassuring manner.

What We Are Looking For:

The ideal candidate enjoys helping people, takes pride in keeping things organized, notices details others miss, and follows through on tasks without needing constant reminders. They enjoy creating a welcoming, hospitable experience for clients while ensuring administrative tasks are completed accurately and efficiently.

Prerequisites:

• At least 1 year of prior experience in a client-facing or customer service role (law firm, medical office, professional services preferred)

Location: Winchester, VA

Job Type:Full-Time

Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.

Required Skills:

• High attention to detail and accuracy when handling client communications, scheduling, payments, documents, and administrative tasks
• Strong verbal communication and professional phone etiquette
• Strong written communication skills, including the ability to draft professional emails with proper grammar, tone, and attention to detail.
• Excellent organizational and time management skills
• Competence with calendar systems, scanning, and office technology
• Proactive, service-oriented mindset
• Ability to maintain confidentiality and exercise discretion
• Comfortable learning new technology platforms and working in a digital, cloud-based environment

What We Offer:

• Comprehensive benefits package, including health, dental, and vision insurance
• Matching retirement contributions
• Life and disability insurance (short- and long-term)
• Paid time off and holiday pay
• Opportunities for growth and career advancement
• A collaborative, fun, and inviting company culture

Job Responsibilities

• Greet clients in a friendly and sincere manner, making them feel comfortable when they visit the office.
• Answer phone during assigned time periods in a professional and courteous manner.
• Draft and send professional emails to clients and prospective clients using appropriate grammar, tone, and professionalism.
• Greet and seat clients for meetings.
• Prepare meeting rooms, client paperwork, and supporting materials for scheduled client appointments and document signings.
• Provide a warm, professional, and supportive experience for clients throughout the scheduling, meeting, and document-signing process.
• Proofread basic correspondence, forms, and documents for accuracy, completeness, grammar, and formatting.
• Run firm errands when requested.
• Accept client payments over the phone, in-person, or by mail.
• Witness document signings to meet Virginia law standards.
• Scan executed documents and file them accordingly.
• Retrieve, sort mail, and process in a timely manner.
• Keep all client-facing areas, including restrooms and conference rooms, tidy.
• Monitor and stock office, cleaning, and kitchen supplies.

Our Hiring Process

We want to ensure that we’re a good fit for each other. Our hiring process includes multiple stages of interviews, phone and virtual, and a review of your professional references. If selected for the first step, you will be asked to review our firm’s values to ensure alignment with our team’s mission and culture.