Willow EHR Application Specialist | Epic Certified

nordic; United States; On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

On-call rotations

Travel up to 10%

Job summary

Nordic is seeking an experienced Application Advisor to support E HR systems for complex clients. You will troubleshoot, analyze requests, translate needs into detailed specs, and guide system builds and tests.

You will manage audits, upgrades, and continuous improvements while maintaining strong customer relationships with IT and operations teams. The role demands 3+ years of EHR experience, Epic Willow Inpatient certification, and strong communication skills to simplify complex concepts for

Qualifications

• Post-secondary education or equivalent experience is required.
• Epic Willow Inpatient certification is required or strongly preferred.
• 3+ years of experience implementing, training, or supporting EHR modules.
• Excellent written and verbal communication, with the ability to simplify complex concepts.
• Experience with ticketing systems and change management processes.

Responsibilities

• Perform expert-level troubleshooting to ensure stability of E HR applications.
• Analyze system requests, translate requirements, and build/test changes.
• Assess impact of changes across applications and manage those impacts.
• Lead system audits and upgrades for efficiency and reliability.
• Provide high-quality customer service to IT and operations staff and executives.
• Document requests and incidents, meet SLAs, and follow change control policies.
• Support multiple complex clients/projects with minimal oversight.

Skills

Expert troubleshooting

Problem solving

Customer service

Communication skills

ITIL knowledge

Ticketing systems

Change management

Independent work

Team collaboration

Education

Post-secondary education or equivalent experience

Epic Certification in Willow Inpatient

3+ years E HR module experience

Tools

Microsoft Office

Job description

Nordic is seeking an experienced Application Advisor to support E HR systems for complex clients. You will troubleshoot, analyze requests, translate needs into detailed specs, and guide system builds and tests.

You will manage audits, upgrades, and continuous improvements while maintaining strong customer relationships with IT and operations teams. The role demands 3+ years of EHR experience, Epic Willow Inpatient certification, and strong communication skills to simplify complex concepts for