Will Call Loader

Ritter Lumber; Texas; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Employee discounts

Job summary

Ritter Lumber is seeking a Will Call Loader in its Operations team. The role supports customer fulfillment and inventory accuracy by handling will-call orders, cashiering, loading, and basic lumber cutting. The will-call process requires safety, accuracy, and strong teamwork, reporting to the Inventory Manager.

You will engage with customers at pickup, operate forklifts and cutting tools, and help maintain an organized yard and accurate stock levels. This is a full-time on-site position in Texas.

Qualifications

• Experience in cashiering, warehouse operations or customer service.
• Familiarity with lumber and building materials is a plus.
• Ability to lift heavy materials and work outdoors safely.

Responsibilities

• Greet and assist customers during pickups and fulfill will-call orders accurately.
• Process payments and balance cash drawer per procedures.
• Safely load materials into vehicles and assist with deliveries.
• Cut lumber to specified dimensions using appropriate tools.
• Operate forklifts and other equipment safely and efficiently.
• Tag products, monitor stock, and report discrepancies to Inventory Manager.
• Maintain clean, organized, hazard-free yard and support safety compliance.
• Execute will-call procedures and document inventory activities.

Skills

Customer service

Attention to detail

Communication

Teamwork

Tools

Forklifts

Saws

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Job Title

Will Call Loader

Department

Operations

Reports To

Inventory Manager

Job Summary

The Will Call Loader plays a key role in supporting customer fulfillment and inventory accuracy within the lumber yard. This cross-trained position is responsible for executing will-call orders, assisting with product handling, and maintaining a clean and organized work environment. The role includes cashiering, loading, and basic lumber cutting duties, with a strong emphasis on safety, accuracy, and customer service. Reporting to the Inventory Manager, the Will Call Loader ensures that all will-call processes are executed in alignment with company standards and contributes to the overall efficiency of the inventory and receiving teams.

Key Responsibilities

Will-Call Fulfillment & Customer Support:

Greet and assist customers during pickups, ensuring accurate and timely fulfillment of will-call orders. Provide knowledgeable support on lumber and building materials (LBM) and communicate effectively with the inventory and sales teams.

Cashiering & Transaction Processing:

Accurately process cash, credit, and electronic payments. Maintain proper cash drawer balancing and ensure all transactions are recorded in accordance with company procedures.

Loading & Material Handling:

Safely load LBM and millwork products into customer vehicles. Assist with unloading deliveries and organizing stock in coordination with the receiving team.

Lumber Cutting & Equipment Operation:

Cut lumber to specified dimensions using appropriate tools. Operate forklifts, saws, and other material-handling equipment safely and efficiently.

Inventory Support & Product Tagging:

Ensure correct pricing and tagging of products. Monitor stock levels and communicate inventory needs or discrepancies to the Inventory Manager.

Safety & Compliance:

Follow all company policies related to equipment use, lifting techniques, and workplace safety. Maintain a clean, organized, and hazard-free barn area.

Process Accountability:

Execute will-call procedures as defined by the Inventory Manager. Support inventory control initiatives by maintaining accurate documentation and contributing to shrink reduction efforts.

Qualifications

Experience:

Previous experience in cashiering, warehouse operations, or customer service preferred. Experience in the lumber and building materials industry is a plus.

Skills:

Strong customer service orientation, attention to detail, and ability to work in a fast-paced environment. Effective communication and teamwork skills.

Technical Knowledge:

Familiarity with LBM products and basic lumber cutting techniques. Ability to safely operate forklifts, saws, and other equipment.

Physical Requirements

Ability to lift heavy materials (>70 lbs), stand for extended periods, and work outdoors in varying conditions.

Benefits

• Competitive wages
• Health, dental, and vision insurance
• Retirement plan options with employer matching
• Paid time off and holidays
• Employee discounts on products
• Opportunities for career growth and development