Will Call Foreman

Ritter Lumber; Nederland (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

Ritter Lumber in Texas seeks a Will Call Foreman to lead the will-call team and oversee customer order fulfillment in the lumber yard. You will supervise loaders, enforce safety procedures, and maintain inventory accuracy while delivering high-quality customer service.

Reports to Inventory Manager and collaborates with sales and delivery teams. The role requires 2–3 years in warehouse or inventory ops, with strong leadership and knowledge of lumber building materials.

Qualifications

• Minimum 2–3 years in warehouse, yard, or inventory operations.
• Experience in lumber and building materials preferred.
• Proven leadership and strong communication and organizational skills.

Responsibilities

• Lead the will-call team and oversee all order fulfillment activities.
• Supervise loaders and support staff, enforce procedures and safety.
• Coordinate with Inventory Manager on stock levels and discrepancies.
• Ensure accurate product selection, tagging, and documentation.
• Maintain a clean, organized, and hazard-free will-call area.
• Provide excellent customer pickup experience and assist escalating issues.

Skills

Leadership

Organizational

Communication

Education

Experience in warehouse/inventory ops

Tools

LBM products knowledge

Order fulfillment procedures

Material-handling equipment

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Job Title

Will Call Foreman

Department

Operations

Reports To

Inventory Manager

Job Summary

The Will Call Foreman is responsible for leading the will-call team and overseeing all aspects of customer order fulfillment within the lumber yard. This role ensures that will-call operations are executed efficiently, accurately, and in alignment with company standards. The Will Call Foreman supervises loaders and support staff, enforces safety and inventory procedures, and maintains a clean and organized work environment. Reporting directly to the Inventory Manager, this position plays a critical role in supporting inventory control initiatives and delivering a high-quality customer experience. The ideal candidate will demonstrate strong leadership, attention to detail, and a solid understanding of lumber and building materials (LBM) operations.

Key Responsibilities

Team Leadership & Oversight

Supervise and direct the will-call team, including loaders and support staff. Ensure accountability for performance, adherence to procedures, and customer service standards.

Order Fulfillment Management

Oversee the staging, verification, and loading of customer orders. Ensure accuracy in product selection, tagging, and documentation to support inventory control and reduce shrink.

Process Compliance & Execution

Enforce will-call procedures as defined by the Inventory Manager. Monitor team performance and ensure consistent execution of company standards for order handling and customer interaction.

Safety & Equipment Management

Promote and enforce safe work practices, including proper lifting techniques and equipment operation. Ensure all team members are trained and compliant with safety protocols.

Inventory Coordination

Communicate regularly with the Inventory Manager regarding stock levels, product discrepancies, and special order handling. Support cycle counts and tagging initiatives through accurate documentation and reporting.

Customer Interaction Support

Ensure a professional and efficient customer experience during pickups. Assist with escalated customer concerns and coordinate with sales and delivery teams as needed.

Facility Organization & Maintenance

Maintain a clean, organized, and hazard-free will-call area. Oversee product staging zones and ensure materials are stored and handled properly.

Qualifications

Experience

Minimum of 2–3 years in warehouse, yard, or inventory operations, preferably within the lumber and building materials industry.

Skills

Strong leadership, organizational, and communication skills. Ability to train and supervise team members effectively.

Technical Knowledge

Familiarity with LBM products, order fulfillment procedures, and material-handling equipment.

Physical Requirements

Ability to lift heavy materials, operate forklifts and saws, and work outdoors in varying conditions.

Benefits

• Competitive wages
• Health, dental, and vision insurance
• Retirement plan options with employer matching
• Paid time off and holidays
• Employee discounts on products
• Opportunities for career growth and development