Will Call Loader

Ritter Lumber; Lufkin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Job summary

Ritter Lumber in Texas seeks a Will Call Loader to support customer fulfillment and inventory accuracy in the lumber yard. The role is cross-trained to handle will-call orders, cashiering, loading, and basic lumber cutting, with a strong emphasis on safety and customer service.

Reporting to the Inventory Manager, you will ensure will-call processes align with company standards and contribute to inventory and receiving efficiency.

Qualifications

• Experience in cashiering, warehouse operations, or customer service preferred.
• Experience in lumber and building materials is a plus.

Responsibilities

• Will-Call Fulfillment & Customer Support: Greet and assist customers during pickups, ensuring accurate and timely fulfillment of will-call orders.
• Cashiering & Transaction Processing: Process cash, credit, and electronic payments; balance cash drawer and record transactions.
• Loading & Material Handling: Safely load LBM and millwork into customer vehicles; assist with unloading deliveries and organize stock.
• Lumber Cutting & Equipment Operation: Cut lumber to specified dimensions; operate forklifts, saws, and other equipment.
• Inventory Support & Product Tagging: Ensure correct pricing and tagging; monitor stock levels and communicate needs or discrepancies.
• Safety & Compliance: Follow company policies on equipment use, lifting techniques, and safety; maintain clean work area.
• Process Accountability: Execute will-call procedures; support inventory control and shrink reduction.

Skills

Customer service

Attention to detail

Teamwork

Communication

Forklift operation

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Title: Will Call Loader

Department: Operations

Reports To: Inventory Manager

Job Summary: The Will Call Loader plays a key role in supporting customer fulfillment and inventory accuracy within the lumber yard. This cross-trained position is responsible for executing will-call orders, assisting with product handling, and maintaining a clean and organized work environment. The role includes cashiering, loading, and basic lumber cutting duties, with a strong emphasis on safety, accuracy, and customer service. Reporting to the Inventory Manager, the Will Call Loader ensures that all will-call processes are executed in alignment with company standards and contributes to the overall efficiency of the inventory and receiving teams.

Key Responsibilities

Will-Call Fulfillment & Customer Support: Greet and assist customers during pickups, ensuring accurate and timely fulfillment of will-call orders. Provide knowledgeable support on lumber and building materials (LBM) and communicate effectively with the inventory and sales teams.

Cashiering & Transaction Processing: Accurately process cash, credit, and electronic payments. Maintain proper cash drawer balancing and ensure all transactions are recorded in accordance with company procedures.

Loading & Material Handling: Safely load LBM and millwork products into customer vehicles. Assist with unloading deliveries and organizing stock in coordination with the receiving team.

Lumber Cutting & Equipment Operation: Cut lumber to specified dimensions using appropriate tools. Operate forklifts, saws, and other material-handling equipment safely and efficiently.

Inventory Support & Product Tagging: Ensure correct pricing and tagging of products. Monitor stock levels and communicate inventory needs or discrepancies to the Inventory Manager.

Safety & Compliance: Follow all company policies related to equipment use, lifting techniques, and workplace safety. Maintain a clean, organized, and hazard-free barn area.

Process Accountability: Execute will-call procedures as defined by the Inventory Manager. Support inventory control initiatives by maintaining accurate documentation and contributing to shrink reduction efforts.

Qualifications

Experience: Previous experience in cashiering, warehouse operations, or customer service preferred. Experience in the lumber and building materials industry is a plus.

Skills: Strong customer service orientation, attention to detail, and ability to work in a fast-paced environment. Effective communication and teamwork skills.

Technical Knowledge: Familiarity with LBM products and basic lumber cutting techniques. Ability to safely operate forklifts, saws, and other equipment.

Physical Requirements: Ability to lift heavy materials (>70 lbs), stand for extended periods, and work outdoors in varying conditions.

Benefits

• Competitive wages
• Health, dental, and vision insurance
• Retirement plan options with employer matching
• Paid time off and holidays
• Employee discounts on products
• Opportunities for career growth and development