Will-Call Desk Specialist — Customer Service & Invoicing

Sysco Northeast Rdc; Honolulu (HI); On-site; USD 21,000 - 30,000; Full time

Job summary

Sysco Northeast Rdc in Honolulu, HI is seeking a will-call desk associate responsible for processing will-call orders, invoicing, collecting payments when needed, and supporting Customer Service.

The role is customer-facing at the will-call desk; duties include coordinating pickups, handling deliveries for routing, and assisting in daily office tasks while ensuring accurate transactions.

Qualifications

• High School diploma or equivalent.
• 1-year experience customer service or customer-facing role.
• Ability to speak effectively with customers or associates of an organization.
• Exemplary listening skills to facilitate two-way communication.
• Basic math operations and data-entry proficiency.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate customer will call and pickups.
• Provide customer service support for national accounts and customer orders.
• Arrange van deliveries and routing, have them picked and staged by the warehouse.
• Organize intercompany and vendor pickups.
• Back-up for Sales Admin with E-Sysco, receptionist and related duties.
• Bill add-ons, daily donations, office supply orders, and customer invoices.
• Set up UPS shipments through will call as needed.
• Handle downtime tasks and respond to the customer service queue.
• Support customer requests for credit processing.
• Employee Cash Sales Program: arrange inventories, take orders, and collect payments.

Skills

Communication

Listening

Math/data-entry

Problem solving

Verbal communication

Written communication

English proficiency

Data entry

Education

High School diploma or equivalent

Tools

E-Sysco

Job description

Sysco Northeast Rdc in Honolulu, HI is seeking a will-call desk associate responsible for processing will-call orders, invoicing, collecting payments when needed, and supporting Customer Service.

The role is customer-facing at the will-call desk; duties include coordinating pickups, handling deliveries for routing, and assisting in daily office tasks while ensuring accurate transactions.