Will Call Associate

Sysco Northeast Rdc; Honolulu (HI); On-site; USD 21,000 - 30,000; Full time

Job summary

Sysco Northeast Rdc in Honolulu, HI is seeking a will-call desk associate responsible for processing will-call orders, invoicing, collecting payments when needed, and supporting Customer Service.

The role is customer-facing at the will-call desk; duties include coordinating pickups, handling deliveries for routing, and assisting in daily office tasks while ensuring accurate transactions.

Qualifications

• High School diploma or equivalent.
• 1-year experience customer service or customer-facing role.
• Ability to speak effectively with customers or associates of an organization.
• Exemplary listening skills to facilitate two-way communication.
• Basic math operations and data-entry proficiency.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate customer will call and pickups.
• Provide customer service support for national accounts and customer orders.
• Arrange van deliveries and routing, have them picked and staged by the warehouse.
• Organize intercompany and vendor pickups.
• Back-up for Sales Admin with E-Sysco, receptionist and related duties.
• Bill add-ons, daily donations, office supply orders, and customer invoices.
• Set up UPS shipments through will call as needed.
• Handle downtime tasks and respond to the customer service queue.
• Support customer requests for credit processing.
• Employee Cash Sales Program: arrange inventories, take orders, and collect payments.

Skills

Communication

Listening

Math/data-entry

Problem solving

Verbal communication

Written communication

English proficiency

Data entry

Education

High School diploma or equivalent

Tools

E-Sysco

Job description

JOB SUMMARY

This position ensures professional, accurate and timely processing of will-call orders. Tha

JOB SUMMARY

This position ensures professional, accurate and timely processing of will-call orders. This role is customer-facing at the will-call desk and handles the transactional side of the will call process. This associate runs invoices, collects payment when necessary, and supports Customer Service.

RESPONSIBILITIES

• Coordinate customer will call (generating and coordinating pick-ups).
• Provide customer services sales support as needed; key in all national accounts special orders and customer orders.
• Arrange van deliveries ' generate them for routing and have them picked and staged by the warehouse.
• Organize Intercompany and vendor pick-ups and BRTs.
• Back-up for Sales Admin with E-Sysco, receptionist and other roles as assigned.
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices.
• Set up UPS shipments through will call when needed.
• During downtime will perform duties as assigned and work the work queue for incoming calls for customer service.
• Support customer request for credit process.
• Employee Cash Sales Program: make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.

QUALIFICATIONS

Education

• High School diploma or equivalent.

Experience

• 1-year experience customer service or customer-facing role.

Professional Skills:

• Ability to speak effectively with customers or associates of an organization.
• Must have exemplary listening skills to facilitate effective two- way communication.
• Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Proficient problem-solving skills.
• Strong verbal and written communication skills.
• Can read, write and speak English.
• Must be able to use a data entry portal or CRT.

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

is role is customer-facing at the will-call desk and handles the transactional side of the will call process. This associate runs invoices, collects payment when necessary, and supports Customer Service.

RESPONSIBILITIES

• Coordinate customer will call (generating and coordinating pick-ups.
• Provide customer services sales support as needed; key in all national accounts special orders and customer orders.
• Arrange van deliveries ' generate them for routing and have them picked and staged by the warehouse.
• Organize Intercompany and vendor pick-ups and BRTs.
• Back-up for Sales Admin with E-Sysco, receptionist and other roles as assigned.
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices.
• Set up UPS shipments through will call when needed.
• During downtime will perform duties as assigned and work the work queue for incoming calls for customer service.
• Support customer request for credit process.
• Employee Cash Sales Program: make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.

QUALIFICATIONS

Education

• High School diploma or equivalent.

Experience

• 1-year experience customer service or customer-facing role.

Professional Skills:

• Ability to speak effectively with customers or associates of an organization.
• Must have exemplary listening skills to facilitate effective two- way communication.
• Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Proficient problem-solving skills.
• Strong verbal and written communication skills.
• Can read, write and speak English.
• Must be able to use a data entry portal or CRT.

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.