Will-Call Customer Service Lead

Ganahl Lumber; Escondido (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Ganahl Lumber is seeking a Will Call Manager in Escondido to support the sales team and customers in a fast-paced environment. The role involves coordinating pickups, processing tickets, and managing will call orders and deliveries.

The ideal candidate has strong communication, attention to detail, and proficiency with Accuterm and office software. Experience with scheduling, cash handling, and teamwork is essential.

Qualifications

• 1-2 years proven experience in supporting client success.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above and beyond service.
• Excellent time-management and prioritization skills.

Responsibilities

• Coordinate customer will call (generating and coordinating pick- ups).
• Provide customer services sales support as needed; key in all national accounts special orders and customer orders.
• Coordinate van deliveries; generate them for routing and have them picked and staged by warehouse.
• Coordinate Intercompany and vendor pick- ups and BRTs.
• Back-up for Sales Admin with E-Company, receptionist and other roles as assigned.
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices.
• Set up UPS shipments through will call when needed.
• During down time will perform duties as assigned and work the work queue for incoming calls for customer service.
• Support customer request for credit process.
• Employee Cash Sales Program - make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.

Skills

Excellent attendance

Positive attitude

Accuterm proficiency

Scheduling

Ticket writing

Customer service

Cash handling

Team collaboration

Verbal and written communication

Tools

Accuterm

Word

Excel

Cash register

Job description

Ganahl Lumber is seeking a Will Call Manager in Escondido to support the sales team and customers in a fast-paced environment. The role involves coordinating pickups, processing tickets, and managing will call orders and deliveries.

The ideal candidate has strong communication, attention to detail, and proficiency with Accuterm and office software. Experience with scheduling, cash handling, and teamwork is essential.