Will Call Manager

Ganahl Lumber; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Uncapped bonus potential

Opportunities for growth and development

Job summary

Ganahl Lumber in Los Angeles is seeking a Will Call Manager to lead the team in processing customer orders. You will ensure timely and accurate service while managing the daily operations of the Will Call department.

The ideal candidate will possess strong leadership skills, experience in customer service, and the ability to multitask effectively in a fast-paced environment. Ganahl Lumber offers competitive compensation and opportunities for growth.

Qualifications

• Experience in customer service or supervisory roles, preferably in retail or warehouse settings.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Familiarity with inventory management systems is a plus.

Responsibilities

• Lead and manage the Will Call team.
• Ensure timely and accurate order processing.
• Resolve customer issues professionally.
• Monitor performance and identify areas for improvement.
• Train staff to improve service.
• Collaborate with other departments for smoother operations.
• Keep the Will Call area organized and efficient.

Skills

Customer service experience

Leadership skills

Communication abilities

Problem-solving skills

Multitasking ability

Organizational skills

Familiarity with inventory management systems

Job description

About Us

Ganahl Lumber has been serving customers since 1884. Our Will Call department processes 75-100 orders daily, and we’re looking for a Will Call Manager to lead the team and ensure efficient, high-quality service.

Job Summary

The Will Call Manager will oversee daily operations, ensuring orders are processed quickly and accurately. The role involves managing the team, solving customer issues, and improving performance metrics.

Key Responsibilities

• Lead and manage the Will Call team
• Ensure timely and accurate order processing
• Resolve customer issues professionally
• Monitor performance and identify areas for improvement
• Train staff to improve service
• Collaborate with other departments for smoother operations
• Keep the Will Call area organized and efficient

Qualifications

• Experience in customer service or supervisory roles, preferably in retail or warehouse settings
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Ability to multitask in a fast-paced environment
• Detail-oriented with strong organizational skills
• Familiarity with inventory management systems is a plus

Why Join Us?

• We are an ESOP (Employee Stock Ownership Plan) company, meaning you'll have a stake in our success
• Competitive compensation based on company and yard performance, with uncapped bonus potential
• Opportunities for growth and development

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, Ganahl Lumber Company reserves the right to revise the job description at any time. All active employees must be able to satisfactorily perform the essential functions of the position and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Your employment with Ganahl Lumber Company is at will. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of the Ganahl Lumber Company employees.