Will-Call Customer Success Manager

Ganahl Lumber Company; Escondido (CA); Hybrid; USD 45,000 - 68,000; Full time

Job summary

Ganahl Lumber Company in Escondido, CA is seeking a Will Call Manager to support our sales team and customers in a fast-paced environment. The role involves multitasking across ticket writing, material locating, and coordinating will call orders.

The ideal candidate combines a customer-first mindset with strong communication, attendance, and teamwork, and is proficient with Accuterm, Word, Excel, and cash register operations.

Qualifications

• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills

Responsibilities

• Coordinate customer will call (generating and coordinating pick- ups)
• Provide customer services sales support as needed; key in all national accounts special orders and customer orders
• Coordinate van deliveries; generate them for routing and have them picked and staged by warehouse
• Coordinate Intercompany and vendor pick-ups and BRTs
• Back-up for Sales Admin with E-Company, receptionist and other roles as assigned
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices
• Set up UPS shipments through will call when needed
• During down time will perform duties as assigned and work the work queue for incoming calls for customer service
• Support customer request for credit process
• Employee Cash Sales Program - make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments

Skills

Customer service

Communication

Team collaboration

Time management

Reliability

Tools

Accuterm

Word

Excel

Cash register

Job description

Ganahl Lumber Company in Escondido, CA is seeking a Will Call Manager to support our sales team and customers in a fast-paced environment. The role involves multitasking across ticket writing, material locating, and coordinating will call orders.

The ideal candidate combines a customer-first mindset with strong communication, attendance, and teamwork, and is proficient with Accuterm, Word, Excel, and cash register operations.