Will Call Coordinator

Performance Foodservice; Houston (TX); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice in Houston, TX is seeking a Will Call Coordinator to provide outstanding service to customers, support sales teams, and assist associates in the will call area. The role involves selecting products, palletizing, organizing orders, and processing invoices and payments while ensuring accuracy and efficiency.

You will interact with customers, vendors and colleagues, requiring strong customer service, organization, and multitasking abilities in a fast-paced warehouse

Qualifications

• High School graduate or GED required.
• 6–12 months of order selection/warehouse work experience.
• Experience operating pallet jack and/or forklift.

Responsibilities

• Accurately, timely and safely selects product from pick slots and palletizes orders.
• Organizes product for pickup in will call area and keeps area clean.
• Provides administrative support including paperwork and data entry.
• Analyzes numerical data, ensures count accuracy and labeling per shipping documents.
• Communicates with customers, vendors and company personnel in a positive manner.
• Applies food safety and HACCP requirements in all tasks.
• Performs backup warehouse duties as needed (receiving, put-away, loading, etc.).

Skills

Order selection

Warehouse experience

Pallet jack / forklift operation

Education

High School diploma or GED

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

The Will Call Coordinator is responsible for providing excellent service to customers, sales, opco associates, and others who are picking up ordered food and non-food products via the location's service/will call area/window/desk. The position may report to the warehouse or sales department. The Will Call Coordinator performs duties including but not limited to selecting product, palletizing product, organizing product by order, processing invoices, handling payment, and other related duties. The position interfaces with customers, associates and vendors. The position requires strong customer service and interpersonal skills, organization skills and the ability to manage multiple priorities. The Will Call Coordinator functions as a team member within the warehouse department and performs all duties as assigned to meet business needs. Performs all duties in accordance with the Company's safety and work process policies and procedures.

Schedule

Sunday 7 AM - 1 PM. Monday, Wednesday, Thursday, & Friday: 7 AM - 5 PM.

Compensation

$23-$27/hour

Position Responsibilities

• Accurately, timely and safely selects product from pick slots and palletizes product for orders. Carefully organizes product for pick up in assigned will call area. Keeps will call area organized, clean and free of clutter and debris.
• Provides administrative support including verbal/written communication, all required paperwork and system data entry. Completes all duties accurately and timely.
• Analyze and interpret numerical data and perform basic math functions. Ensures count accuracy, record count, and verifies quality and labeling of orders according to shipping documents.
• Communicate with customers, vendors and company personnel in a positive and proactive manner.
• Understands the critical need for Food Safety and HACCP in all work activities, application and documentation.
• Perform back up work for warehouse, as needed, including but not limited to receiving, let-downs, put-away, selection, sanitation, loading, etc.
• Performs other related duties as assigned.

Required Qualifications

• High School graduate/GED
• 6-12 months Order selection and/or warehouse related work experience operating a pallet jack and/or forklift