Inbound Will Call Selector

Sysco Northeast Rdc; Concord (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

Sysco Northeast RDC is seeking a will-call associate to ensure accurate, timely processing of will-call orders and face-to-face customer service at the desk. You will handle transactional aspects, coordinate pickups, and support credit requests.

The role requires basic math, strong communication, and the ability to work around cold environments and heavy product handling with a forklift or electric pallet jack.

Qualifications

• Must be 18+ with 0–1 year of relevant work experience.
• Ability to input and process orders with accuracy and speed.
• Must be able to lift 10–75 lbs and operate equipment in temperature-controlled areas.
• Able to communicate clearly with customers and teammates.

Responsibilities

• Provide customer services and support for national accounts and special orders.
• Process will-call orders accurately and coordinate pickups.
• Assist with credit requests and handle inquiries at the will-call desk.
• Maintain inventory lists and support cash sales program activities.
• Handle downtime tasks as assigned.

Skills

Customer service

Communication

Data entry

Attention to detail

English proficiency

Tools

Forklift operation

Electric pallet jack

Inventory handling equipment

Job description

JOB SUMMARY

This position ensures professional, accurate and timely processing of will-call orders. This role is customer-facing at the will-call desk and handles the transactional side of the will call process.

RESPONSIBILITIES

• Provide customer services sales support as needed; key in all national accounts special orders and customer orders.
• During downtime will perform duties as assigned
• Support customer request for credit process.
• Coordinate customer will call (generating and coordinating pick-ups).
• Employee Cash Sales Program: make inventory lists, distribute lists, take orders, and hand out orders

Minimum Requirements

Must be at least 18 years of age. 0 - 1 Year relevant work experience. Frequently lift product that weighs 10lb - 75lbs and up to 100lbs. Frequently reach up to 72 inches. Constantly bend and twist while operating an electric pallet jack or forklift, retrieving products from lower shelf areas. Work in very extreme temperatures (cooler and/or freezer). Work in very extreme temperatures (cooler and/or freezer).

Preferred Requirements

1 year experience operating an electric pallet jack or forklift. 1 year of warehouse, military, or physically active job experience. 1 year Selection Experience. 2 years consistent work history preferred.

Professional Skills:

• Ability to speak effectively with customers or associates of an organization.
• Must have exemplary listening skills to facilitate effective two- way communication.
• Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Proficient problem-solving skills.
• Strong verbal and written communication skills.
• Can read, write and speak English.
• Must be able to use a data entry portal or CRT.

Safe working environment, working in areas with temperature and humidity variations based on local weather conditions and type of product being selected (i.e., non-refrigerated, refrigerated, and frozen.)

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.