Warehouse Will Call Coordinator

MaineGuide; Augusta (ME); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice is seeking a dependable, customer-focused Will Call Coordinator to support our warehouse operations and customer pickup process. This role suits someone who enjoys a fast-paced environment, solving problems, and helping customers while maintaining accurate records.

The position requires organization, attention to detail, and the ability to balance administrative tasks with operational support on a day shift, Monday–Friday, in a will call setting.

Qualifications

• High School diploma or GED required.
• 6 Months – 1 Year order selection and/or warehouse related experience.
• Experience operating a pallet jack and/or forklift.

Responsibilities

• Serve as a key point of contact for customers, drivers, warehouse associates, and office personnel.
• Coordinate paperwork and documentation for customer pickups.
• Enter and maintain information in company systems accurately.
• Process invoices, receipts, and related documents.
• Support internal Cash & Carry operations as needed.
• Help ensure a smooth flow of information and product throughout the facility.

Skills

Customer service

Attention to detail

Data entry

Multitasking

Communication

Education

High School diploma or GED

Tools

Pallet jack

Forklift

Job description

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Full-Time | Monday-Friday | Day Shift

Join Our Team

Performance Foodservice is looking for a dependable, customer-focused Will Call Coordinator to support our warehouse operations and customer pickup process. This role is ideal for someone who enjoys working in a fast-paced environment, solving problems, helping customers, and being a key part of a team that keeps products moving efficiently.

If you are organized, detail-oriented, and enjoy a combination of customer service, administrative work, and warehouse support, we'd like to hear from you.

What You'll Do

As a Will Call Coordinator, you will serve as a key point of contact for customers, drivers, warehouse associates, and office personnel by:

• Assisting customers picking up orders at our will call window
• Coordinating paperwork and documentation associated with customer pickups
• Communicating professionally with customers, vendors, drivers, and associates
• Entering and maintaining information accurately in company computer systems
• Processing invoices, receipts, and related documents
• Assisting with internal Cash & Carry operations as needed
• Helping ensure a smooth, efficient flow of information and product throughout the facility
• Supporting other operational and customer service functions as business needs require

What Makes Someone Successful in This Role?

The best candidates are:

• Customer-focused and professional
• Organized and detail-oriented
• Dependable and accountable
• Team players who step in where needed
• Comfortable balancing administrative tasks with operational support
• Able to stay calm and productive during busy periods

Schedule & Work Environment

• Monday-Friday
• Day Shift
• Warehouse and office environment
• Fast-paced operation supporting customer pickup and distribution activities

Why Join Performance Foodservice?

At Performance Foodservice, every team member plays an important role in delivering exceptional service to our customers. We offer a collaborative culture, opportunities for growth, and the chance to make a direct impact on our daily operations.

Qualifications:

• High School graduate/GED
• 6 Months – 1 Year Order selection and/or warehouse related work experience operating a pallet jack and/or forklift
• Strong attention to detail and accuracy
• Basic math and data entry skills
• Ability to communicate professionally with customers and coworkers
• Proficiency using computers and standard office equipment
• Ability to manage multiple priorities in a fast-paced environment
• Reliable attendance and strong work ethic

Company description

Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.