Will Call Coordinator

Core-Mark; Houston, Northern (TX, KY); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Day 1 health benefits

401K employer matching

Education assistance

Paid time off

Employee stock purchase plan

Growth opportunities

Job summary

Performance Foodservice in Houston seeks a Will Call Coordinator to provide excellent service to customers, sales and associates in the will call area, handling product selection, invoicing, and payments. The role may report to warehouse or sales and requires strong organization and multitasking abilities.

Schedule: Sunday 7 AM - 1 PM; Monday, Wednesday, Thursday, & Friday: 7 AM - 5 PM. Compensation: $23-$27/hour, with comprehensive benefits and growth opportunities.

Qualifications

• High School graduate/GED.
• 6-12 months order selection and/or warehouse experience with pallet jack and/or forklift.
• Preferred: 1-3 years in foodservice distribution warehousing; customer service; computer skills.
• Pallet Jack and/or Forklift Certification.

Responsibilities

• Accurately, timely and safely select product; palletize and organize for pick up.
• Provide administrative support: verbal/written communication, paperwork, data entry.
• Analyze data, verify counts and quality per shipping documents.
• Communicate with customers, vendors and company personnel positively.
• Uphold HACCP and food safety in all activities.
• Back up warehouse duties as needed: receiving, put-away, sanitation, loading.
• Perform other duties as assigned.

Skills

Customer service

Organization

Interpersonal skills

Education

High School/GED

Tools

Pallet jack

Forklift

Job description

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

The Will Call Coordinator is responsible for providing excellent service to customers, sales, opco associates, and others who are picking up ordered food and non-food products via the location's service/will call area/window/desk. The position may report to the warehouse or sales department. The Will Call Coordinator performs duties including but not limited to selecting product, palletizing product, organizing product by order, processing invoices, handling payment, and other related duties. The position interfaces with customers, associates and vendors. The position requires strong customer service and interpersonal skills, organization skills and the ability to manage multiple priorities. The Will Call Coordinator functions as a team member within the warehouse department and performs all duties as assigned to meet business needs. Performs all duties in accordance with the Company's safety and work process policies and procedures.

Schedule: Sunday 7 AM - 1 PM. Monday, Wednesday, Thursday, & Friday: 7 AM - 5 PM.

Compensation: $23-$27/hour

Position Responsibilities

• Accurately, timely and safely selects product from pick slots and palletizes product for orders. Carefully organizes product for pick up in assigned will call area. Keeps will call area organized, clean and free of clutter and debris.
• Provides administrative support including verbal/written communication, all required paperwork and system data entry. Completes all duties accurately and timely.
• Analyze and interpret numerical data and perform basic math functions. Ensures count accuracy, record count, and verifies quality and labeling of orders according to shipping documents.
• Communicate with customers, vendors and company personnel in a positive and proactive manner.
• Understands the critical need for Food Safety and HACCP in all work activities, application and documentation.
• Perform back up work for warehouse, as needed, including but not limited to receiving, let-downs, put-away, selection, sanitation, loading, etc.
• Performs other related duties as assigned.

Qualifications

High School graduate/GED

6-12 months Order selection and/or warehouse related work experience operating a pallet jack and/or forklift

Preferred qualifications

1-3 years Foodservice distribution warehouse related work experience operating a pallet jack and/or forklift; customer service experience; computer skills

Pallet Jack and/or Forklift Certification

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.