Will Call Order Selector

Performance Food Group; Essex (VT); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

A leading food distribution company is seeking a Will Call Coordinator in Essex, Vermont. This entry-level full-time role involves providing excellent service while managing order selection, organization, and communication with customers and associates. Ideal candidates will have a high school diploma and some warehouse experience, including familiarity with pallet jacks or forklifts. The position promises competitive pay and benefits, along with opportunities for growth in the food and beverage services industry.

Qualifications

• High School graduate or GED required.
• 6-12 months of order selection or warehouse experience preferred.

Responsibilities

• Provide excellent service to customers and associates.
• Select and palletize products accurately for orders.
• Maintain cleanliness and organization in the will call area.
• Manage administrative tasks including paperwork and data entry.
• Ensure food safety and HACCP compliance.

Skills

Customer service skills

Interpersonal skills

Organization skills

Basic math skills

Education

High School graduate/GED

Tools

Pallet jack

Forklift

Job description

Base Pay Range

$21.00/hr - $21.00/hr

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

• The Will Call Coordinator is responsible for providing excellent service to customers, sales, opco associates, and others who are picking up ordered food and non‑food products via the location's service/will call area, window, or desk. The position may report to the warehouse or sales department. The Will Call Coordinator performs duties including but not limited to selecting product, palletizing product, organizing product by order, processing invoices, handling payment, and other related duties. The position interfaces with customers, associates, and vendors. The position requires strong customer service and interpersonal skills, organization skills, and the ability to manage multiple priorities. The Will Call Coordinator functions as a team member within the warehouse department and performs all duties as assigned to meet business needs. Performs all duties in accordance with the Company's safety and work process policies and procedures.
• Accurately, timely, and safely selects product from pick slots and palletizes product for orders. Carefully organizes product for pick up in the assigned will call area. Keeps the will call area organized, clean, and free of clutter and debris.
• Provides administrative support including verbal/written communication, all required paperwork and system data entry. Completes all duties accurately and timely.
• Analyzes and interprets numerical data and performs basic math functions. Ensures count accuracy, record count, and verifies quality and labeling of orders according to shipping documents.
• Communicates with customers, vendors, and company personnel in a positive and proactive manner.
• Understands the critical need for Food Safety and HACCP in all work activities, application, and documentation.
• Performs backup work for warehouse, as needed, including but not limited to receiving, let‑downs, put‑away, selection, sanitation, loading, etc.
• Performs other related duties as assigned.

Qualifications

• High School graduate/GED
• 6‑12 months order selection and/or warehouse related work experience operating a pallet jack and/or forklift

Company Description

Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick‑service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Food and Beverage Services