Will-Call Clerk- Second Shift {3 PM - Midnight}

PSTC; Forest Park (GA); On-site; USD 28,000 - 42,000; Full time

Job summary

Peach State Truck Centers is looking for a frontline associate to assist walk-in customers, process will-call orders and returns, and keep the checkout area organized.

Experience with VIN lookups is a big plus; candidates should have strong customer service, attention to detail, and the ability to work in a fast-paced environment. A high school diploma and 1–2 years in a customer-facing role or warehouse work are required.

Qualifications

• High school diploma or equivalent
• 1–2 years in a customer-facing role or warehouse order selecting
• Ability to look up parts by VIN is a big plus

Responsibilities

• Greet customers in the will-call area
• Issue receipts, refunds, credits, or exchanges
• Assist customers with information and problem resolution
• Identify prices and tabulate bills using calculators and cash registers
• Process merchandise returns and exchanges
• Keep checkout areas clean and organized
• Receive, verify, and store incoming material orders
• Cycle-count parts bins as needed
• Stage materials for pick-up or shipment
• Communicate effectively with team members and others

Skills

VIN lookup

Customer service

Verbal communication

Written communication

Interpersonal skills

Sales skills

Time management

Organizational skills

Attention to detail

High-paced environment

Education

High School Diploma

Tools

Cash registers

Job description

Position Summary: Individual supports retail center activity through assisting customer walk-ins, customer will call orders processing and returns processing.

Duties/Responsibilities:

List the essential job duties that are specific to the position.

• Greet customers entering will call area.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators and cash registers.
• Process merchandise returns and exchanges.
• Maintain clean and orderly checkout areas and complete other general cleaning duties.
• Receive, verify, and store incoming material orders; pick required quantity of material for customer processing or staging.
• Cycle-count all parts bins as needed.
• Stage material in proper location for pick-up/shipment and/or loads on trailer.
• Communicate effectively with others within and outside the work group.
• Other duties as assigned.

Requirements:

Previous experience being able to look up parts by VIN is a giant plus
High attention to detail
Excellent customer service skills.

Education and Experience

Education: High school diploma or equivalent.

Years of Experience Required: 1 to 2 years

Experience required in: Customer facing role or warehouse order selecting.

Required Skills/ Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.

Physical Requirement’s:

• The ability to lift to 50 pounds regularly. 3 to 6 hours per day
• The ability to lift to 80 pounds regularly, 3 to 6 hours per day.
• The ability to squat, bend or stoop on a regular basis. 3 to 6 hours per day
• Move about the warehouse order to retrieve parts 1 to 4 hours per day

This is a drug free workplace. As part of the pre-employment process, all applicants will be required to complete a drug screen and background check prior to employment.

Note: Job descriptions may be subject to change based on organizational needs.

This position is contingent upon the successful completion of a pre-employment background check and drug screening. The background check may include verification of criminal history, employment history, educational credentials, and professional references.

Peach State Truck Centers is an Equal Employment Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic protected by federal, state, or local law.