Will-Call Clerk {8a - 5p}

PSTC; Doraville (GA); On-site; USD 26,000 - 38,000; Full time

Job summary

PSTC in Doraville, GA is seeking a warehouse/customer service associate to support retail center activity, process will-call orders and returns, and assist customers. You will greet customers, issue receipts, look up parts by VIN a giant plus, and lift heavy loads in a high-paced environment.

Education required is a high school diploma or equivalent with 1–2 years in a customer-facing role and warehouse order selecting. Excellent communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• 1 to 2 years of experience in customer-facing role and warehouse order selecting preferred.
• Strong communication, organization, and attention to detail requested.

Responsibilities

• Greet customers in the will call area and assist with inquiries.
• Issue receipts, refunds, credits, or change due to customers.
• Process merchandise returns and exchanges.
• Assist customers by providing information and resolving complaints.
• Maintain clean checkout areas and perform general cleaning duties.
• Receive, verify, and store incoming orders; pick material for processing.
• Stage material for pickup or shipment and prepare for loading.

Skills

Customer service

Communication skills

Attention to detail

Time management

Organizational skills

Adaptability

Education

High school diploma or equivalent

Tools

Cash registers

Calculators

Job description

Ready to do work that makes a difference?

At our core, we believe work should be energizing, growth should be constant, success should be shared and that real opportunity should be available to those willing to go after it. Whether you're a problem-solver, innovator, or go-getter, this is your chance to join a team that values your ideas and invests in your future.

Big opportunities
Supportive team culture
Ability to make a real impact

If you're ready to challenge yourself, grow fast, and love what you do - this might be exactly what you've been looking for.

Come be part of what we’re building.

Position Summary: Individual supports retail center activity through assisting customer walk-ins, customer will call orders processing and returns processing.

Duties/Responsibilities:

• Greet customers entering will call area.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators and cash registers.
• Process merchandise returns and exchanges.
• Maintain clean and orderly checkout areas and complete other general cleaning duties.
• Receive, verify, and store incoming material orders; pick required quantity of material for customer processing or staging.
• Cycle-count all parts bins as needed.
• Stage material in proper location for pick-up/shipment and/or loads on trailer.
• Communicate effectively with others within and outside the work group.
• Other duties as assigned.

Requirements:

Previous experience being able to look up parts by VIN is a giant plus
High attention to detail
Excellent customer service skills.

Education and Experience

Education: High school diploma or equivalent.

Years of Experience Required: 1 to 2 years

Experience required in: Customer facing role and warehouse order selecting.

Required Skills/ Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.

Physical Requirement’s:

• The ability to lift to 50 pounds regularly. 3 to 6 hours per day
• The ability to lift to 80 pounds regularly, 3 to 6 hours per day.
• The ability to squat, bend or stoop on a regular basis. 3 to 6 hours per day
• Move about the warehouse order to retrieve parts 1 to 4 hours per day

This is a drug free workplace. As part of the pre-employment process, all applicants will be required to complete a drug screen and background check prior to employment.