WIC Support & Outreach Specialist — Community Access Champion

Broadlawns Medical Center; Des Moines (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Retirement Plan

Education Assistance

Free Parking

Job summary

Broadlawns Medical Center is seeking a WIC Support Staff/Outreach Specialist for the Dallas County clinic in Clive. The role handles reception, intake, benefit issuance, and outreach activities, with a regular 8:00 AM–6:00 PM schedule.

This on-site position requires strong customer service and data-entry skills to support families accessing WIC services. The successful candidate will verify participant information, assist with voter registration-related processes, and maintain accurate records

Qualifications

• High school diploma or equivalent.
• Computer skills including word processing and/or data entry.
• One-year experience in dealing with the public.
• Reliable transportation.

Responsibilities

• Greet the public at the reception desk and provide excellent customer service.
• Answer incoming phone calls and direct inquiries appropriately.
• Complete participant intake functions (verification of residence, identity, income, and demographics).
• Assist participants in filling out forms and explain the use of eWIC cards.

Skills

Customer service

Data entry

Word processing

Interpreting

Education

High school diploma

Tools

Windows

Microsoft Word

Job description

Broadlawns Medical Center is seeking a WIC Support Staff/Outreach Specialist for the Dallas County clinic in Clive. The role handles reception, intake, benefit issuance, and outreach activities, with a regular 8:00 AM–6:00 PM schedule.

This on-site position requires strong customer service and data-entry skills to support families accessing WIC services. The successful candidate will verify participant information, assist with voter registration-related processes, and maintain accurate records