WIC Support Staff/Outreach Specialist-Dallas County Office

Broadlawns; Clive (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Retirement - IPERS

Education Assistance

Health Insurance

PTO

Free Parking

Job summary

Broadlawns Medical Center is seeking a WIC Support Staff/Outreach Specialist for the Dallas County clinic in Clive. You will greet participants, verify residency and income, assist with forms, and explain eWIC benefits while maintaining accurate records. The role includes issuing benefits, data entry, and coordinating with WIC staff.

Outreach activities and breastfeeding promotion are part of the duties. Requires a high school diploma, strong customer service, and reliable transportation;

Qualifications

• High school diploma or equivalent.
• Word processing and data entry skills.
• Proficient with common office equipment.
• One year of public-facing experience.

Responsibilities

• Greet the public and answer phones with excellent service.
• Handle participant intake and eligibility verification.
• Explain eWIC benefits and maintain records.
• Maintain the computer system and print forms.
• Support outreach and breastfeeding promotion.

Skills

Customer service

Data entry

Phone etiquette

Translation

Education

High School Diploma or GED

Tools

Microsoft Word

Windows

Job description

## WIC Support Staff/Outreach Specialist-Dallas County OfficeApply: River Plaza: Full time: Posted Yesterday: R26\\_0000000563**The Broadlawns Medical Center** campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model.We are a safety net hospital and our Patients are our North Star! With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more!WIC Support Staff/Outreach SpecialistThis will be for Dallas County clinic in Clive 2480 Berkshire ParkwayHours:Monday 0800-1730Tuesday 0800-1730Wednesday 0800-1730Thursday 0800-1730Friday 0800-1200GENERAL DESCRIPTIONUnder the general supervision ofthe Program Director with guidance from the WIC Team leader, performs varied office duties.CHARACTERISTIC DUTIES1. Greetspublic,answers phones and provides excellent customer service2. Completes participant intake functions such as• Verifying participant residence, identification, and income Completing demographic information Ensuring voter registration activities are completed Assisting participants in filling out forms3. Issues benefits to participants, explains proper use of eWICcard to participants, maintains appropriate records.4. Maintains computer system: maintains data entry and retrieval; prints benefits and forms; schedules appointments5. Assumes responsibility for one or more of the following projects or skills:6. filing of various forms and maintains for required time: Rights and Responsibilities, termination notices, proxy cards, Voter Motor receipts routine correspondence with clients including appointment reminders and missed appointment notification word processing using Windows and Word software translating/interpretingaforeignlanguage including bothverbal andwrittenforms referraltocommunity resources for food,shelter andrelatedneeds correctionofparticipantcomputer recordsutilizingprintedorverbal reportsfromthe State WICoffice Farmers Market program Participates in training and actively promotes and supports breastfeeding efforts7. Participates in outreach activities8. Participates in quality assurance/improvement activities9. Perform other duties as assignedPERFORMANCE STANDARDS1. Promptly acknowledges persons coming to the Reception Desk.2. Promptly answers incoming phone calls within designated number of rings3. Accurately determines reason for participant's visit androutes accordingly.4. Accuratelyenters andretrieves data in computer.5. Verifies that all steps for issuing benefits have been completed and that benefits are issued to the proper person.6. AssuressecurityofWIC cardschecksatalltimes.MINIMUMQUALIFICATIONS1. Highschool diploma orequivalent.2. Computer skills including word processing and/or data entry3. Common office equipment4. One-year experience in dealing with the public.5. Reliable transportationThis will be for Dallas County clinic in Clive 2480 Berkshire Parkway**Work Shift**8a-6p (United States of America)**Benefits (FT/PT)*** Retirement - IPERS* Education Assistance* Employee Health & Wellness* PTO* Free Parking* Health Insurance* Supplemental Insurance* 529 College Savings Plan* And more!