WIC Services & Benefits Specialist

East Central District Health Department/Good Neighbor Community Health Center; Wagners Lake (NE); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Company vehicle

Travel to satellite clinics

Zusammenfassung

East Central District Health Department/Good Neighbor Community Health Center seeks a friendly, organized receptionist to manage front-desk activities for the WIC program across Columbus and satellite sites.

You will certify participants, schedule appointments, process benefits, and educate families on eWIC and nutrition resources. Travel to satellite clinics is required; a company vehicle is provided.

Qualifikationen

• Strong customer service and interpersonal skills required.
• Proficient with Microsoft Office and general computer applications.

Aufgaben

• Maintain a clean, welcoming reception area and workstation.
• Answer incoming calls professionally and route messages accurately.
• Provide courteous customer service to clients.
• Complete WIC certification and recertification activities per guidelines.
• Schedule and manage WIC appointments using the scheduling system.
• Issue WIC benefits accurately per program rules.
• Instruct participants on WIC benefits and the eWIC card.
• Conduct reminder calls/texts for appointments and follow up on no-shows.
• Maintain confidentiality in line with HIPAA and WIC rules.
• Provide interpretation assistance when qualified and needed.
• Develop educational bulletin boards about WIC services and healthy living.
• Travel to satellite clinics to support operations; company vehicle provided.
• Document participant contacts and resource referrals; attend required trainings.

Kenntnisse

Customer service

Interpersonal skills

Microsoft Office

Communication

HIPAA compliance

Ausbildung

High school diploma

Tools

EHR systems

Electronic scheduling system

Jobbeschreibung

East Central District Health Department/Good Neighbor Community Health Center seeks a friendly, organized receptionist to manage front-desk activities for the WIC program across Columbus and satellite sites.

You will certify participants, schedule appointments, process benefits, and educate families on eWIC and nutrition resources. Travel to satellite clinics is required; a company vehicle is provided.