Front Desk & Client Access Specialist - WIC Services

N.E.W. Community Clinic; Green Bay (WI); On-site; USD 25,000 - 28,000; Full time

Job summary

N.E.W. Community Clinic seeks a Client Access Specialist to serve at the front desk and be the welcoming face of our WIC team in Green Bay, WI. This role supports breastfeeding, prepares participants for appointments, and helps people access essential services in a compassionate, respectful manner.

We offer both full-time and part-time (30+ hours/week) opportunities. You will work with a diverse patient population and utilize ROSIE software to manage client data and benefits, with pay in the

Qualifications

• Participates in breastfeeding promotion and support
• Attend staff and state WIC meetings
• Translate for the nutritionists and clerks as needed
• Sets the tone for excellent customer service to participants as they enter the clinic
• Distributing eWIC cards including activating cards and loading benefits
• Performing tasks in compliance with Federal Regulations
• Determine income qualifications for participant eligibility
• Attend outreach events as appropriate
• Refers participants to other social services and documents accordingly
• Voiding of benefits according to regulations
• Informing clients of what will take place during appointment
• General clerical duties i.e., answering phone and filing
• Entering client information into computer
• Reminding clients of benefit pick-up dates and dates of future appointments
• Referring clients to appropriate agencies for assistance
• Health screening as necessary
• Informing clients of future sessions and other appropriate follow up
• Hand out Farmer's Market checks
• Performing all functions as related to ROSIE software system
• Schedule appointments
• Printing of reports and other electronic clerical duties

Responsibilities

• Participates in breastfeeding promotion and support.
• Attend staff and state WIC meetings.
• Translate for the nutritionists and clerks as needed.
• Sets the tone for excellent customer service to participants as they enter the clinic.
• Write pamphlets and newsletters as directed by Director.
• Distributing eWIC cards including activating cards and loading benefits.
• Performing tasks in compliance with Federal Regulations.
• Determine income qualifications for participant eligibility.
• Attend outreach events as appropriate.
• Refers participants to other social services and documents accordingly.
• Voiding of benefits according to regulations.
• Informing clients of what will take place during appointment.
• General clerical duties i.e., answering phone and filing.
• Entering client information into computer.
• Reminding clients of benefit pick-up dates and dates of future appointments.
• Referring clients to appropriate agencies for assistance.
• Health screening as necessary.
• Informing clients of future sessions and other appropriate follow up.
• Hand out Farmer's Market checks.
• Performing all functions as related to ROSIE software system.
• Schedule appointments.
• Printing of reports and other electronic clerical duties.

Tools

ROSIE software

Job description

N.E.W. Community Clinic seeks a Client Access Specialist to serve at the front desk and be the welcoming face of our WIC team in Green Bay, WI. This role supports breastfeeding, prepares participants for appointments, and helps people access essential services in a compassionate, respectful manner.

We offer both full-time and part-time (30+ hours/week) opportunities. You will work with a diverse patient population and utilize ROSIE software to manage client data and benefits, with pay in the