WIC Services Specialist (Clinic & Outreach)

East Central District Health Department/Good Neighbor Community Health Center; Columbus (NE); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

East Central District Health Department/Good Neighbor Community Health Center in Columbus, NE seeks a receptionist/clerical teammate to support WIC services. Responsibilities include managing the Columbus office and satellite clinics, answering calls, scheduling appointments, and ensuring accurate documentation in line with HIPAA and WIC guidelines.

You will certify and recertify participants, explain eWIC use, review eligibility, and arrange follow-ups while providing friendly, respectful

Qualifikationen

• High school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Proficient in Microsoft Office Suite and general computer applications; willing to learn new platforms.
• Ability to communicate professionally with clients, staff and partners.
• Strong organizational skills to manage multiple priorities and accurate records.
• Ability to maintain confidentiality and comply with HIPAA and WIC requirements.
• Willingness to travel to satellite clinics and attend trainings/meetings.
• Willingness to learn and apply WIC policies and procedures.

Aufgaben

• Maintain reception area and workstation at Columbus office and satellite clinics.
• Answer calls professionally, route messages, respond to inquiries, and document appropriately.
• Provide courteous customer service to clients.
• Complete WIC certification/recertification per program rules and verify eligibility.
• Schedule and manage WIC appointments using the scheduling system.
• Issue WIC benefits accurately and in accordance with guidelines.
• Instruct participants on WIC use including eWIC, food list, and app.
• Conduct appointment reminders and follow-ups; document contacts.
• Maintain confidentiality per HIPAA and WIC requirements; document management.

Kenntnisse

Customer service

Interpersonal skills

Microsoft Office

Effective communication

Organizational skills

HIPAA/WIC compliance

Ausbildung

High school diploma

Tools

Microsoft Office Suite

EHRs

Jobbeschreibung

East Central District Health Department/Good Neighbor Community Health Center in Columbus, NE seeks a receptionist/clerical teammate to support WIC services. Responsibilities include managing the Columbus office and satellite clinics, answering calls, scheduling appointments, and ensuring accurate documentation in line with HIPAA and WIC guidelines.

You will certify and recertify participants, explain eWIC use, review eligibility, and arrange follow-ups while providing friendly, respectful