WIC Program Support Specialist - Customer Service

City of Dallas; Dallas (TX); On-site; USD 40,000 - 49,000; Full time

Job summary

City of Dallas is seeking a WIC Customer Service Representative to provide clerkical, administrative, and professional customer service in support of the WIC program. Supervisors include the Public Health Nutritionist/Clinic Supervisor.

The position involves interviewing applicants for eligibility, issuing WIC instruments, data entry, immunization screening, appointments, and referrals to health and social services. Strong knowledge of WIC and customer service is essential.

Qualifications

• High school diploma or GED required.
• 2 years in health care, education, community or social services.

Responsibilities

• Interviews, evaluates, and reviews WIC Program applicants to determine income and residency eligibility; records, documents, and organizes information on appropriate forms and completes forms accurately; verifies ID, checks immunizations, performs extensive interviews, and performs other actions to decipher eligibility for program resources.
• Issues the WIC food instrument (EBT), completes data entry (Texas WIN), tracks and completes inventories, and prepares and maintains reports.
• Collects and gathers medical history data, compiles blood samples from finger sticks, and obtains heights and weights on adults, children and infants; enters data accurately on XP software.; identifies recall items and collects for medically necessary formulas.
• Interacts with, greets, and checks in WIC participants in a courteous manner and provides correct information regarding WIC services and correctly makes appointments.
• Provides professional administrative and clerical support; answers the telephone in a polite and timely manner, provides good customer service, prepares records, and maintains forms and files for WIC participants; completes assigned filing and purging as directed by supervisor.
• Screens and checks immunization records to determine immunization status and provides information and referrals as needed to WIC participants; refers WIC participants to appropriate health and social service agencies.
• Performs any and all other work as needed or assigned.

Skills

Policy knowledge

Power of Influence

WIC program knowledge

Customer service

Computers

Communication

Evaluation of applicants

Nutrition modules

Verbal & written communication

Relationship building

Education

High School Diploma

GED

Tools

XP software

Job description

City of Dallas is seeking a WIC Customer Service Representative to provide clerkical, administrative, and professional customer service in support of the WIC program. Supervisors include the Public Health Nutritionist/Clinic Supervisor.

The position involves interviewing applicants for eligibility, issuing WIC instruments, data entry, immunization screening, appointments, and referrals to health and social services. Strong knowledge of WIC and customer service is essential.