Hybrid WIC Client Services Specialist II

Georgia Department of Public Health; Georgia; Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Paid holidays

Annual leave

Sick leave

Flexible schedules

Pension plan

401K match

Health benefits

Flex benefits

FSA

Wellness program

Diverse workforce

Growth opportunities

Hybrid teleworking

Job summary

DeKalb Public Health is seeking a WIC Customer Service Representative II to perform advanced clerical and customer service duties in support of the WIC program. You will conduct client intake, determine eligibility, schedule appointments, and maintain accurate records to ensure smooth clinic operations.

The role requires professional client interactions, data entry accuracy, and adherence to program policies.

Qualifications

• High school diploma or GED with 2 years of customer service experience.
• Experience handling intake or eligibility-related activities is preferred.
• Strong communication and organizational skills required.

Responsibilities

• Greet and assist WIC clients in a professional, courteous manner.
• Conduct intake and eligibility-related activities and schedule appointments.
• Maintain accurate records and ensure clinic flow and compliance with policies.

Skills

Customer service

Clerical tasks

Telephone support

Tools

GA Gateway

GIMMS

GRITS

GWIS

Job description

DeKalb Public Health is seeking a WIC Customer Service Representative II to perform advanced clerical and customer service duties in support of the WIC program. You will conduct client intake, determine eligibility, schedule appointments, and maintain accurate records to ensure smooth clinic operations.

The role requires professional client interactions, data entry accuracy, and adherence to program policies.