WIC Programs Support Specialist

State of Maryland; Georgetown (DE); On-site; USD 38,000 - 52,000; Full time

Job summary

The Department of Health and Social Services (DHSS) in Delaware is seeking a Social Services Technician to enroll eligible participants in the WIC program, which provides nutrition support, education and referrals. The role supports families by guiding them through enrollment, scheduling and eligibility processes.

Responsibilities include answering phones, scheduling appointments, interviewing clients, entering data into the WIC computer system, and issuing vouchers to certified participants.

Qualifications

• Six months experience in document processing.
• Six months experience in record keeping.
• Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Responsibilities

• Distributes program benefits/resources to eligible clients.
• Distributes forms, brochures, fact sheets and other related information.
• Completes or assists clients in completing preliminary information and reviews forms for completeness.
• Provides routine information regarding programs.
• Writes and mails letters. Keeps records, submits required reports, completes or types routine forms or letters, addresses.
• Gathers routine information according to a standard format for use in determining eligibility of benefits.
• Conducts follow up activities on clients as assigned.
• Refers clients/cases to appropriate agency for additional resources.
• May prepare and submit source documents on case/client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system.
• Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker.
• Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and/or ensure clients receive adequate transportation.

Skills

Client interviewing

Data entry

Phone handling

Record keeping

Tools

Automated information system

Job description

The Department of Health and Social Services (DHSS) in Delaware is seeking a Social Services Technician to enroll eligible participants in the WIC program, which provides nutrition support, education and referrals. The role supports families by guiding them through enrollment, scheduling and eligibility processes.

Responsibilities include answering phones, scheduling appointments, interviewing clients, entering data into the WIC computer system, and issuing vouchers to certified participants.