WIC Program Operations and Compliance Lead

Family Health Center; Worcester (MA); On-site; USD 41,000 - 45,000; Full time

Job summary

Family Health Center seeks an Assistant Director to support the WIC Director in planning, organizing, staffing, and managing operations and evaluation activities for the WIC program.

The role emphasizes staff recruitment, training, supervision, and ensuring compliance with State/Federal WIC standards while coordinating with the WIC Director on quality improvements and program operations in Worcester, MA.

Qualifications

• Bachelor’s degree in health, human service or related field preferred; four years of directly related experience and Associates degree may substitute for a Bachelor’s.
• Minimum of 3 years closely related and relevant experience; leadership or supervisory experience preferred.
• Massachusetts Licensed Dietitian/Nutritionist or Registered Dietitian preferred.
• Bilingual in English and another language appropriate to patient population preferred, but not required.

Responsibilities

• Assists with recruiting, interviewing, and recommending for hire new staff for the program.
• Plans and implements training, including customer service, and provides ongoing supervision of staff.
• Ensures compliance with State/Federal WIC standards and FHCW policies and procedures.
• Handles special projects as assigned and orders supplies/materials for the WIC program.
• Monitors WIC operations and reports quality and compliance issues to WIC Director.
• Develops performance improvement plans for quality issues with staff and WIC Director.
• Ensures appropriate staffing levels by managing time-off requests.
• Completes staff evaluations in a timely manner.
• Monitors participant eligibility to ensure site visit results comply with state standards.
• Reviews records and reports on participants.
• Documents, reports, and investigates participant complaints.
• Any and all other duties as assigned.

Skills

Leadership experience

Staff supervision

Staff training

Customer service training

Education

Bachelor’s degree in health, human service or related field

Massachusetts Licensed Dietitian/Nutritionist or Registered Dietitian

Associates degree eligible to substitute for Bachelor’s

3+ years of related experience; leadership/supervisor experience preferred

Job description

Family Health Center seeks an Assistant Director to support the WIC Director in planning, organizing, staffing, and managing operations and evaluation activities for the WIC program.

The role emphasizes staff recruitment, training, supervision, and ensuring compliance with State/Federal WIC standards while coordinating with the WIC Director on quality improvements and program operations in Worcester, MA.