WIC Program Support Specialist

DelDOT; Milford (DE); On-site; USD 17,000 - 25,000; Part time

Job summary

The Department of Health and Social Services (DHSS) seeks a Social Services Technician to enroll participants in the Women, Infants and Children (WIC) program and to provide nutrition education and referrals. Tasks include answering phones, scheduling appointments, interviewing clients, and entering data into the WIC system while issuing vouchers to eligible clients.

You will perform clerical duties, maintain records, and assist in determining eligibility following program requirements.

Qualifications

• Six months experience in document processing including reviewing records for completeness and conformity with laws.
• Six months experience in record keeping.
• Knowledge of health or human services support such as interviewing clients and assessing needs.
• Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Responsibilities

• Distributes program benefits/resources to eligible clients.
• Distributes forms, brochures, fact sheets and other related information.
• Completes or assists clients in completing preliminary information and reviews forms for completeness.
• Provides routine information regarding programs.
• Writes and mails letters. Keeps records, submits required reports, completes or types routine forms or letters, addresses.
• Gathers routine information according to a standard format for use in determining eligibility of benefits.
• Conducts follow up activities on clients as assigned.
• Refers clients/cases to appropriate agency for additional resources.
• May prepare and submit source documents on case/client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system.
• Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker.
• Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and/or ensure clients receive adequate transportation.

Skills

Document processing

Record keeping

Client interviewing

Data entry

Tools

Automated information system

Job description

The Department of Health and Social Services (DHSS) seeks a Social Services Technician to enroll participants in the Women, Infants and Children (WIC) program and to provide nutrition education and referrals. Tasks include answering phones, scheduling appointments, interviewing clients, and entering data into the WIC system while issuing vouchers to eligible clients.

You will perform clerical duties, maintain records, and assist in determining eligibility following program requirements.