Program Assistant

BAMSI; Brockton (MA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Vacation and holidays

Health and dental insurance

403B plan with discretionary match

Wellness activities

Employee assistance program

Career development opportunities

Job summary

BAMSI's Brockton WIC Office is hiring a Program Assistant to support daily clinic operations with administrative, customer service, and participant intake duties. You will handle front desk tasks, screen inquiries, schedule appointments, and manage participant flow in a fast-paced environment.

Responsibilities include participant certification and recertification, data entry into WIC systems, educating families about WIC benefits, and coordinating referrals to MassHealth and SNAP.

Qualifications

• High School Diploma or GED required.
• Minimum of one (1) year of general office experience required.
• Experience in healthcare or community-based services preferred.

Responsibilities

• Reception & Front Desk: answer and direct incoming calls, screen inquiries, schedule appointments, greet participants, manage waiting area, perform clerical tasks.
• Participant Processing & Support: certify/recertify participants, verify identity/income/residency/eligibility, enter data into WIC systems, educate on benefits and usage, explain rights and responsibilities, provide referrals.
• Benefits & Program Operations: issue/reissue food and formula benefits, maintain WIC card stock, assist with QA and compliance.
• Other Responsibilities: support clinic operations at multiple WIC sites, maintain professional and respectful environment, perform additional duties as assigned.

Skills

Customer service

Communication

Data entry

Organizational skills

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Tools

WIC data systems

Job description

Location: Brockton WIC Office
Hours: 32-40 Hours: Tuesday/Wednesday 8:00am-6:00pm, Thursday 8:00am-4:00pm, Friday 8:00am-2:00pm, Every other Saturday 8:00am-4:00pm
Salary Range: $19-$20/hour
FLSA Status: Non-Exempt

Who We Are:

BAMSI has been "bringing people and services together" since 1975. Our WIC (Women, Infants, and Children) program supports families by providing nutrition education, healthy food benefits, and connections to healthcare and community resources. We are committed to improving maternal and child health outcomes and supporting families with dignity and respect.

What We Offer:

• Time Off – Combined vacation, personal, and cultural holiday (based on eligibility)
• Paid holidays
• Specialized Paid Trainings
• Health and Dental Insurance (based on eligibility)
• 403B plan with discretionary match
• Wellness Activities
• Employee Assistance Program
• Career Development Opportunities

Benefits vary based on position and scheduled hours.

Why BAMSI?

• Community Impact: Support families in accessing essential nutrition and health services
• Team Environment: Work collaboratively with nutritionists and program staff
• Growth Opportunity: Build experience in healthcare administration and public health services
• Mission-Driven Work: Help improve outcomes for women, infants, and children

What You’ll Do:

The Program Assistant supports daily WIC clinic operations by providing administrative, customer service, and participant intake support.

Reception & Front Desk Support

• Answer and direct incoming phone calls
• Screen applicant inquiries for program eligibility
• Schedule and reschedule appointments, including reminder calls
• Greet participants and direct them to appropriate staff
• Manage participant flow within the waiting area
• Perform general clerical and administrative tasks

Participant Processing & Support

• Follow protocols for participant certification and recertification
• Verify identity, income, residency, and eligibility requirements
• Enter participant data accurately into WIC systemsEducate participants on WIC benefits, approved foods, and usage at vendors
• Explain participant rights and responsibilities
• Provide referrals to MassHealth, SNAP, TAFDC, and other services
• Notify participants of certification status, missed benefits, or eligibility changes

Benefits & Program Operations

• Issue and reissue food and formula benefits as prescribed
• Maintain security and proper handling of WIC card stock
• Assist with quality assurance activities and program compliance

Other Responsibilities

• Support clinic operations at multiple WIC sites as needed
• Maintain a professional, respectful, and culturally sensitive environment
• Perform additional duties as assigned

What You Bring:

Education & Experience:

• High School Diploma or GED required
• Minimum of one (1) year of general office experience required
• Experience in healthcare or community-based services preferred

Skills & Qualifications:

• Strong customer service, communication, and interpersonal skills
• Sensitivity to the needs of diverse participant populations
• Proficiency in computer systems and data entry
• Strong organizational and multitasking abilities
• Ability to work effectively in a fast-paced environment

Additional Requirements:

• Flexibility to work at multiple WIC sites and during clinic hours as needed

Why This Role Matters:

As a Program Assistant, you are often the first point of contact for families. Your role is essential in ensuring participants feel welcomed, supported, and connected to the services they need to maintain healthy lives.

Tuesday/Wednesday 8:00am-6:00pm, Thursday 8:00am-4:00pm, Friday 8:00am-2:00pm, Every other Saturday 8:00am-4:00pm
32-40 Hours