WIC Clerical Specialist — Participant Services

Morris Heights Health Center Inc; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Morris Heights Health Center Inc. in New York City is seeking a WIC Clerical team member who demonstrates accountability and excels in telephone, verbal and written communication.

You will apply NYSDOH WIC policies to support program integrity in a Participant Centered Service environment. Responsibilities include screening eligibility, data entry, answering calls, scheduling appointments, providing program orientation, issuing eWIC PINs, maintaining inventories and logs, and assisting with

Qualifications

• Requires accountability in all work tasks and strong communication.
• Experience or knowledge of clerical operations for the NYSDOH WIC program.
• Demonstrated capacity to perform responsibilities in a professional manner; clerical experience is a plus.

Responsibilities

• Screen participants for eligibility and enter data into computer.
• Answer incoming calls and route them; greet participants.
• Provide orientation to participants and educate on NYWIC benefits.
• Schedule appointments and manage certifications and nutrition education sessions.
• Maintain eWIC card inventory and logs; perform daily inventory.
• Assist with outreach and transfers; conduct program retention activities.
• Complete NVRA voter registration forms and assist transfers where applicable.
• Conduct onsite anthropometry and hematology per policy.

Skills

Strong communication skills

Data entry

Phone etiquette

Active listening

Written communication

Read/interpret documents

Write routine reports

Computer literacy

Education

High School Diploma or GED

Tools

NYWIC

eWIC

Job description

Morris Heights Health Center Inc. in New York City is seeking a WIC Clerical team member who demonstrates accountability and excels in telephone, verbal and written communication.

You will apply NYSDOH WIC policies to support program integrity in a Participant Centered Service environment. Responsibilities include screening eligibility, data entry, answering calls, scheduling appointments, providing program orientation, issuing eWIC PINs, maintaining inventories and logs, and assisting with