Wholesale Sales Analyst & Account Support Specialist

Value Windows & Doors; Duarte (CA); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision and life保险

401k Retirement Plan

Paid time Off

Company Paid Holidays

Employee Discount

Résumé du poste

Value Windows & Doors is seeking a Wholesale Customer Representative to support the Wholesale Sales Manager and wholesale customers. You will manage customer accounts, coordinate orders, communicate with teams, and help maintain accurate records across CRM and ERP systems.

You will translate communications between Chinese and English and leverage AI tools for reporting, with a focus on accuracy and customer satisfaction.

Qualifications

• 2+ years of experience in customer service, account administration, or inside sales support in manufacturing or wholesale environments.
• Ability to communicate effectively in English and Chinese, both written and spoken.

Responsabilités

• Maintain customer-account records and reference documentation (profiles, quotations, pricing, orders, correspondence).
• Investigate customer concerns and drive issue resolution through closure.
• Compile and present reports, summaries, scorecards, and management-review docs.
• Assist with AI-based communication, reporting, translation, and document development while verifying outputs.

Connaissances

Communication

Customer service

Problem solving

Organization

Multi-project management

Formation

Associate degree

Outils

Microsoft 365

Excel

Copilot

Claude

Description du poste

Value Windows & Doors is seeking a Wholesale Customer Representative to support the Wholesale Sales Manager and wholesale customers. You will manage customer accounts, coordinate orders, communicate with teams, and help maintain accurate records across CRM and ERP systems.

You will translate communications between Chinese and English and leverage AI tools for reporting, with a focus on accuracy and customer satisfaction.