Wholesale Sales & Account Support Specialist

Value Wholesaler, Inc.; Duarte (CA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401k Retirement Plan

Paid time Off

Company Paid Holidays

Employee discount on products

Job summary

Value Windows & Doors, a California manufacturer, seeks a Wholesale Customer Representative to support the Wholesale Sales Manager and wholesale customers. You will handle customer-account support, order coordination, and ongoing relationship management while ensuring accuracy across records and communications.

The role involves cross-functional collaboration with Sales, Production Planning, Engineering, and Operations, plus the use of AI tools to assist with reporting and translation between

Qualifications

• Associate degree or equivalent plus 1–3 years in customer service, account administration, inside sales support, order processing, or manufacturing.
• Strong communication, customer-service, problem-solving, organizational, and multi-project management skills.
• Proficiency in Microsoft 365 and Excel; ability to use Copilot, Claude, or similar AI tools for communication support, reporting, translation, document development, drafting, and validation of AI-generated output.
• Fluent spoken and written Chinese and English for business communication and customer service.

Responsibilities

• Maintain customer-account records, quotations, pricing records, orders, and service history.
• Investigate customer concerns and assist with issue resolution through closure.
• Compile customer and order data into reports, summaries, scorecards, and management reviews.
• Utilize AI tools to assist with communication, reporting, translation, documentation, and record organization while ensuring accuracy.
• Maintain records across CRM, ERP, and accounting systems with accuracy and traceability.
• Pull and consolidate data from multiple systems for reporting and communication in English and Chinese.
• Coordinate requests with Sales, Production Planning, Engineering, Operations, Shipping, QA, and Accounting.

Skills

Customer service

Communication

Data management

Multitasking

Problem solving

Bilingual English/Chinese

Education

Associate Degree

Tools

Salesforce

ERP systems

CRM systems

Job description

Value Windows & Doors, a California manufacturer, seeks a Wholesale Customer Representative to support the Wholesale Sales Manager and wholesale customers. You will handle customer-account support, order coordination, and ongoing relationship management while ensuring accuracy across records and communications.

The role involves cross-functional collaboration with Sales, Production Planning, Engineering, and Operations, plus the use of AI tools to assist with reporting and translation between