Wholesale Ops & Customer Service Coordinator

Evolving Solution Services; American Canyon (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Full-time onsite

Benefits with salary

Job summary

2 Tier Trading in American Canyon, CA is hiring an Operations & Customer Service Coordinator to manage order entry in Shopify, coordinate inventory with the warehouse, and schedule carriers onsite. The role requires close collaboration with sales to keep orders moving and resolve issues before they impact accounts.

The position covers onboarding of new accounts, setting up shipping profiles, and guiding customers through our digital payment tools.

Responsibilities

• Order entry and management in Shopify (B2B wholesale environment)
• Inventory coordination with our warehouse — inbounds, stock levels, allocation, and availability
• Carrier scheduling and pickup coordination
• Real-time communication with the sales team on order status, timing, and exceptions
• Proactive resolution of holds, short-ships, or fulfillment issues before they reach accounts
• Own the coordination and data entry of new account paperwork — credit applications, shipping profiles, and retail licenses
• Ensure new accounts are set up accurately in Shopify and ready to transact without delay
• Onboard new accounts on our preferred digital payment platform and order tools, including walkthrough support when needed
• Serve as the liaison between accounting and customers on billing and payment matters
• Manage customer requests for statements and invoices
• Send payment reminders and past-due notices through Shopify
• Provide hands-on support to accounts navigating the payment process when needed
• Be available to support the sales team by delivering customer assets, pricing information, or account communications when reps are unavailable to respond in a timely manner
• Serve as a reliable bridge between sales and operations — ensuring accounts never fall through the cracks
• Coordinate with the brand team on new product launches — gathering product data and ensuring new SKUs are properly mapped and set up across inventory and sales systems
• Monitor par levels daily and flag critical stock thresholds to management before they become fulfillment problems
• Reconcile and manage inventory at the Zephyr warehouse, including inbound receipts, stock adjustments, and transfer requests

Job description

2 Tier Trading in American Canyon, CA is hiring an Operations & Customer Service Coordinator to manage order entry in Shopify, coordinate inventory with the warehouse, and schedule carriers onsite. The role requires close collaboration with sales to keep orders moving and resolve issues before they impact accounts.

The position covers onboarding of new accounts, setting up shipping profiles, and guiding customers through our digital payment tools.