Wholesale Operations & Order Specialist

Frank & Eileen; Los Angeles (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

None

Job summary

Frank & Eileen is hiring a Wholesale Customer Specialist to run the back office of our wholesale business: getting orders entered, allocated against incoming inventory, approved, paid for and out the door on time, and handling what comes back. This person is the link between our wholesale sales team, our warehouse and our production team, and the go‑to for retailer order questions.

The right person is highly organized, detail‑obsessed and calm under deadline pressure.

Qualifications

• 5 years in wholesale customer service, order management or sales support, ideally at an apparel or fashion brand.
• Experience with department store, specialty and dropship accounts.
• Hands-on ERP experience (Full Circle a plus) and familiarity with B2B ordering platforms such as JOOR or NuORDER.

Responsibilities

• Enter wholesale orders for major retailers, distributors and specialty accounts in Full Circle
• Process order change requests from sales reps, including shortages, extensions, cancellations and special instructions
• Monitor cancel dates on open orders so goods ship inside the ship window; flag at-risk orders to reps early
• Release wholesale orders to the warehouse via ERP, including orders with special instructions from sales reps
• Monitor the daily wholesale pick report so orders ship within 72 hours of release
• Send order confirmations, invoices and tracking to customers and reps
• Monitor incoming production and factory receipts against open wholesale orders, and flag shorts or late arrivals
• Allocate available and newly received inventory to wholesale orders by ship window, cancel date and account priority
• Re‑allocate when production arrives short or late, and work with sales reps on substitutions, partial shipments, extensions or cancellations
• Track open orders against inventory on hand and on order, and keep reps updated on what will ship and when
• Partner with production and planning on delivery timing so allocation decisions reflect the latest receiving dates
• Contact credit card for approval before releasing shipments
• Pre‑authorize, capture and post credit card payments
• Notify sales reps of delinquent accounts and send the weekly hold report
• Process return requests from stores: review against policy, issue return authorizations (RAs), and coordinate receipt with the warehouse
• Issue credit memos once returns are received and inspected
• Sales team: first stop for customer order questions; set up new accounts and maintain customer records in Full Circle
• Warehouse: resolve shipping holds, discrepancies and special handling; confirm returns received
• Production and planning: track late or short deliveries and update reps on how open orders are affected
• 5 years in wholesale customer service, order management or sales support, ideally at an apparel or fashion brand
• Experience with department store, specialty and dropship accounts
• Hands-on ERP experience (Full Circle a plus) and familiarity with B2B ordering platforms such as JOOR or NuORDER
• Experience allocating inventory to orders or working from open-order and receiving reports
• Comfortable processing card payments and handling confidential customer payment information with discretion
• Exceptional attention to detail; catches the error before it ships
• Clear, warm written and verbal communication with reps, retail partners and internal teams
• Organizes and reprioritizes a high‑volume queue against ship‑window deadlines
• Works independently, follows through, and raises problems early

Skills

Wholesale customer service

Order management

Attention to detail

Communication skills

Independent worker

Tools

Full Circle ERP

JOOR

NuORDER

Job description

Frank & Eileen is hiring a Wholesale Customer Specialist to run the back office of our wholesale business: getting orders entered, allocated against incoming inventory, approved, paid for and out the door on time, and handling what comes back. This person is the link between our wholesale sales team, our warehouse and our production team, and the go‑to for retailer order questions.

The right person is highly organized, detail‑obsessed and calm under deadline pressure.