Wholesale Operations Coordinator — Hybrid & Impactful

RuffleButts®; Flower Mound (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health & dental benefits

401k + matching

Hybrid work environment

Job summary

RuffleButts + RuggedButts is seeking a Wholesale Operations Coordinator to move wholesale orders from placement to delivery. You will be the main contact for wholesale customers and sales reps, managing day-to-day order activity across Faire, NuOrder, and NetSuite while maintaining the wholesale catalog and supporting key accounts.

The role includes tracking prebooks, ensuring accurate data, and driving smooth promotions.

Qualifications

• 2+ years in wholesale or sales operations.
• Experience with ERP systems, preferably NetSuite.
• Experience with Faire or NuOrder.
• Strong attention to detail.
• Excellent communication with customers and reps.

Responsibilities

• Serve as the primary contact for wholesale customers by email, phone, and Faire messages.
• Provide order status, ship dates, and tracking updates.
• Place orders on behalf of customers on request or when technical issues arise.
• Modify existing orders: add or remove items, update shipping addresses, change ship dates, and process cancellations.
• Resolve damaged or missing items through replacements and refunds.
• Coordinate with the warehouse to audit replacements against specs.
• Create shipping labels in RF Smart.
• Process RAs and replacement sales orders in NetSuite and receive returned items on item receipts when applicable.
• Issue refunds in NuOrder or store credit to the customer.
• Maintain customer account details such as addresses and contacts.
• Review and accept incoming orders, moving them to OK to Ship or HOLD: Future Ship.
• Apply discounts, shipping promotions, and prebook coupon codes.
• Vet new customers and dispute commission when appropriate.
• Create new NetSuite accounts for true new customers, or match to existing accounts.
• For Faire Direct customers, update rep code and contact information.
• Recalculate Faire fees after any order change and update both NetSuite and Faire.
• Remove out-of-stock items from fulfilled orders so they bill, and log them in the wholesale OOS tracker.
• Monitor tracking sync from NetSuite to Faire and enter tracking manually when it fails.

Skills

Wholesale operations

Order management

Customer service

Data accuracy

Communication

Tools

NetSuite

Faire

NuOrder

RF Smart

Power BI

Syncware

Job description

RuffleButts + RuggedButts is seeking a Wholesale Operations Coordinator to move wholesale orders from placement to delivery. You will be the main contact for wholesale customers and sales reps, managing day-to-day order activity across Faire, NuOrder, and NetSuite while maintaining the wholesale catalog and supporting key accounts.

The role includes tracking prebooks, ensuring accurate data, and driving smooth promotions.