Wholesale Customer Service Representative

Medisca; United States; A distancia; USD 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO & Holidays

Health savings account

Career growth opportunities

401k plan

Company events

Descripción de la vacante

Medisca, a global company serving healthcare professionals, is seeking a Wholesale Customer Service Representative for a remote full-time role. You will handle inbound calls and orders from wholesalers and corporate accounts, ensuring accurate responses, order processing, and inventory setup.

Travel up to 6 weeks/year. Ideal candidates have up to 1 year in customer service, strong English communication, and familiarity with Microsoft Office.

Formación

• Up to one year experience in customer service.
• Excellent communication skills required; fluent English.
• Ability to work in a fast-paced environment and to manage stress effectively.
• Goal oriented with a drive to continuously learn.
• Positive language and an ability to read customer needs.
• Knowledge of Microsoft Office (Excel, Word and Outlook).

Responsabilidades

• Support the Business Development sales team with their account requests.
• Process and set up inventory for accounts.
• Provide administrative and data integrity assistance.
• Set Up Sub-Accounts for Wholesale clients.
• Process Orders for Wholesalers and Corporate accounts.
• Verify inventory in stock & provide tracking details for orders.
• Follow up on shipping or FedEx discrepancies.
• Advise Wholesale accounts on any delays and issues with their orders.
• Record all customer complaints, enter a formal complaint into Master Control and follow up with the Quality Control department when needed.

Conocimientos

Customer service

Communication

Fluent English

Excel

Word

Outlook

Herramientas

Microsoft Office

Descripción del empleo

Wholesale Customer Service Representative

Remote Full-time

Daily Drop — Subscriber Perk

Business solutions

Free delivery on $35+ — business solutions covered

Medisca is a global companyleveragingstrong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education –Medisca is bridging the gaps in healthcarewith an unwavering commitment to precision, innovation, and societal impact.

The Wholesale Customer Service Representative’s main responsibility is to provide exceptional service to Wholesalers and Corporate Accounts by ensuring quality responses to the flow of incoming calls and orders.

If you are an enthusiastic self-starter, goal driven, love customer service and have an interest in the pharmaceutical industry, then we are looking for you!

The position is: Remote

Travel required: Up to 6 weeks/year

The opportunity

Responsibilities & Duties:

Business Development Support

• Support the Business Development sales team with their account requests

• Process and set up inventory for accounts

• Provide administrative and data integrity assistance

• Set Up Sub-Accounts for Wholesale clients

• Participate in the weekly team meetings and provide feedback/suggestions for improvement

Process Orders for Wholesalers and Corporate accounts

• Process dropship and EDI orders for Wholesale and Corporate accounts

• Verify inventory in stock & provide tracking details for orders

• Follow up on shipping or FedEx discrepancies

• Advise Wholesale accounts on any delays and issues with their orders

Customer Complaints, Returns and Credits

• Record all customer complaints, enter a formal complaint into Master Control and follow up with the Quality Control department when needed

• Enter Return Authorizations and request appropriate paperwork

• Submit credits to be issued for clients and Wholesale accounts

Qualifications

• Up to one (1) year experience in customer service

• Excellent communication skills required; fluent English (oral and written)

• Ability to work in a fast-paced environment and to manage stress effectively

• Goal oriented with a drive to continuously learn

• Positive language and an ability to read customer needs

• Knowledge of Microsoft Office (Excel, Word and Outlook)

What’sin it for you …

We invest time and resources into making sure Medisca is as good as the people we hire.

• Work/LifeBalance –PTO, vacation policy and paid statutory holidays

• Invest in your health – Group Benefit plan and health savings account

• Your Future is Bright – Opportunities to learn and grow within Medisca

• Save for your Future – Medisca contributes to a 401k plan when you invest in the plan

• We like to have fun – company events throughout the year

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·