Remote Wholesale Customer Support Specialist

Medisca; United States; Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

PTO & Holidays

Health savings account

Career growth opportunities

401k plan

Company events

Job summary

Medisca, a global company serving healthcare professionals, is seeking a Wholesale Customer Service Representative for a remote full-time role. You will handle inbound calls and orders from wholesalers and corporate accounts, ensuring accurate responses, order processing, and inventory setup.

Travel up to 6 weeks/year. Ideal candidates have up to 1 year in customer service, strong English communication, and familiarity with Microsoft Office.

Qualifications

• Up to one year experience in customer service.
• Excellent communication skills required; fluent English.
• Ability to work in a fast-paced environment and to manage stress effectively.
• Goal oriented with a drive to continuously learn.
• Positive language and an ability to read customer needs.
• Knowledge of Microsoft Office (Excel, Word and Outlook).

Responsibilities

• Support the Business Development sales team with their account requests.
• Process and set up inventory for accounts.
• Provide administrative and data integrity assistance.
• Set Up Sub-Accounts for Wholesale clients.
• Process Orders for Wholesalers and Corporate accounts.
• Verify inventory in stock & provide tracking details for orders.
• Follow up on shipping or FedEx discrepancies.
• Advise Wholesale accounts on any delays and issues with their orders.
• Record all customer complaints, enter a formal complaint into Master Control and follow up with the Quality Control department when needed.

Skills

Customer service

Communication

Fluent English

Excel

Word

Outlook

Tools

Microsoft Office

Job description

Medisca, a global company serving healthcare professionals, is seeking a Wholesale Customer Service Representative for a remote full-time role. You will handle inbound calls and orders from wholesalers and corporate accounts, ensuring accurate responses, order processing, and inventory setup.

Travel up to 6 weeks/year. Ideal candidates have up to 1 year in customer service, strong English communication, and familiarity with Microsoft Office.