Assistant Operations Manager

Medisca Inc.; City of Plattsburgh (NY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO and holidays

Health plan

401(k) plan

Career growth opportunities

Employee referral program

Company events

Job summary

Medisca Inc. in Plattsburgh, NY is seeking an Assistant Operations Manager to oversee daily warehouse operations, lead staff, and partner with the Operations Manager to drive efficiency and quality. The role includes inventory control, budget support, and cross-department collaboration in a fast-paced environment.

You will ensure safety, quality, and regulatory compliance while mentoring team members and implementing process improvements. Strong communication and forklift experience are required.

Qualifications

• Preferred college or post secondary education.
• Minimum 8+ years supervisory experience in a warehouse environment.
• Knowledge of OSHA regulations is an asset.
• Forklift licence is essential.
• Experience with WMS systems and RF scanners required.
• Pharmaceutical industry or cGMP experience is a plus.
• Ability to lift up to 25 kg and use standard office software.

Responsibilities

• Oversee day-to-day department operations with staff and resources.
• Lead department supervisors during absences to maintain productivity.
• Collaborate on operational strategies and procedures to improve efficiency.
• Recruit, train, and supervise operational staff; monitor performance.
• Analyze performance metrics and implement improvement solutions.
• Assist in budgeting and cost-control for operations.
• Coordinate with sales, marketing, and logistics teams.
• Oversee inventory management and PO processing with procurement.
• Ensure compliance with policies, regulations, and safety standards.
• Address customer concerns professionally to maintain satisfaction.
• Foster teamwork and continuous improvement.

Skills

Supervisory experience

Team leadership

Communication skills

Process improvement

Operations coordination

Education

College or post secondary education preferred

Tools

WMS system

RF scanning guns

Forklift Licence

Microsoft Office

Job description

Mediscais a global companyleveragingstrong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education -Mediscais bridging the gaps in healthcarewith an unwavering commitment to precision, innovation, and societal impact.

The location is based in Plattsburgh, NY.

Schedule: 10:00am - 7:00pm

The Assistant Operations Manager will work closely with the Operations Manager to oversee and optimize daily operations, ensuring efficiency, quality, and compliance with organizational standards. The Assistant Operations Manager will be responsible for supporting various aspects of operations management, including team leadership, process improvement, inventory management, and vendor relations to drive operational excellence.

The opportunity:

• Assist the Operations Manager in overseeing day-to-day department operations, including managing the supervisor, staff, processes, and resources.
• Lead, cover and oversee any department supervisors or Operation Manager during schedule or unscheduled absence (PTO/Vacation/Sick/Personal) and ensure that productivity and efficiency are not affected and run normally.
• Collaborate with the Operations Manager to develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity.
• Support in recruiting, training, and supervising operational staff, ensuring that they are well-equipped to perform their duties effectively.
• Monitor and analyze operational performance metrics, identify areas for improvement, and implement solutions to enhance operational efficiency and quality.
• Assist in the development and management of operational budgets, ensuring cost-effective utilization of resources and adherence to financial targets.
• Coordinate with other departments, such as sales, marketing, and logistics, to ensure seamless integration of operations with overall business objectives.
• Oversee inventory management processes, including monitoring stock levels, conducting regular audits, and implementing inventory control measures to minimize loss and optimize inventory turnoverand managing purchase order (PO) processing in coordination with the procurement team to ensure timely and accurate replenishment of inventory.
• Ensure compliance with company policies, industry regulations, and health and safety standards in all operational activities.
• Address operational issues and customer concerns in a timely and professional manner, striving to achieve high levels of customer satisfaction.
• Foster a positive work environment that encourages teamwork, collaboration, and continuous improvement among operational staff.

Assist in ensuring adherence to all quality standards and safety regulations.

• Work closely with the quality team to ensure quality standards are met and complete training utilising the Quality Management System (QMS).
• Ensure warehouse activities are carried out as per Standard Operating Procedures (SOPs) and warehouse adheres to cGMP regulations.
• Ensure warehouse safety, cleanliness, and working condition standards are met.
• Assist management with the hosting and preparation of audits to meet regulatory needs.
• Ensure adherence to WHS procedures and action WHS reporting, including workplace incident reporting.
• Ensure PPE, ismaintainedat all times according to procedures.

Assist with managing performance and employee development.

• Hold regular communications with team members to establish goals and action plans.
• Train and mentor warehouse staff towards superior performance and career development.
• Liaise with other departments to ensure delivery schedules and deadlines are met.

Qualifications:

• College or post secondary education preferred.
• 8+ years supervisory experience leading people in a warehouse environment required.
• Knowledge of Occupational Safety and Health Administration (OSHA) regulations an asset.
• Forklift Licence is essential.
• Demonstrated experience working with a WMS system and RF scanning guns.
• Dangerous Goods shipping certification an asset.
• Experience in the pharmaceutical industry and or/cGMP considered an asset.
• Experience dealing with quality management software considered an asset.
• Ability to lift materials (boxes, drums, bags) up to 25kg, whilst following workplace health and safety regulations.
• Intermediate knowledge of Microsoft Office (Word, Outlook, Excel, and PowerPoint) required.
• Excellent communication skills; fluent English (oral and written) and strong listening skills.

What's in it for you...

• Work/LifeBalance -PTO, vacation policy and paid statutory holidays
• Invest in your health - Group Benefit plan and health savings account
• Your Future is Bright - Opportunities to learn and grow withinMedisca
• Save for your Future -Mediscacontributes to a 401k plan when you invest in the plan
• Help us grow - Employee Referral Program
• We like to have fun - company events throughout the year
• Full timepositions -40 hourwork week
• Your safety is important -Mediscaprovides an allocation topurchasesafety shoes
• Company is growing - newstate of the artfacility,operational sincesummer2024

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.

We are an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.