Assistant Operations Manager

Medisca; City of Plattsburgh (NY); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

PTO and holidays

Group benefits

401k plan

Career growth opportunities

Safety shoes allowance

New state-of-the-art facility

Job summary

Medisca, based in Plattsburgh, NY, seeks an Assistant Operations Manager to oversee daily warehouse operations, drive efficiency, and support the Operations Manager. You will lead supervisors, manage staff, and coordinate with procurement, sales, and logistics to optimize inventory and processes.

You will monitor performance metrics, ensure safety and regulatory compliance, and contribute to budgeting and staff development. This is a full-time role with growth potential.

Qualifications

• College or post secondary education preferred.
• 8+ years supervisory experience leading people in a warehouse environment required.
• OSHA regulations knowledge is an asset.
• Forklift licence is essential.
• Experience with a WMS system and RF scanning guns.
• Dangerous Goods shipping certification is an asset.
• Pharmaceutical industry experience and cgMP knowledge are assets.
• Experience with quality management software is an asset.
• Ability to lift up to 25 kg and proficient at MS Office; fluent English is essential.

Responsibilities

• Assist the Operations Manager in overseeing day-to-day department operations, including supervising staff and resources.
• Lead and cover department supervisors or the Operations Manager during absences to maintain productivity.
• Develop and implement operational strategies, policies, and procedures to boost efficiency.
• Recruit, train, and supervise operational staff to ensure capability and readiness.
• Monitor performance metrics, identify improvements, and implement quality enhancements.
• Assist in budgeting and cost control to meet financial targets.
• Coordinate with sales, marketing and logistics to align operations with business goals.
• Oversee inventory management and PO processing with procurement to ensure timely replenishment.
• Ensure compliance with policies, regulations, and health and safety standards.
• Address customer concerns promptly and professionally to sustain satisfaction.
• Foster teamwork and continuous improvement among operations staff.
• Work with quality team to meet quality standards and perform training via QMS.
• Ensure SOPs are followed and CGMP regulatory requirements are met.
• Maintain warehouse safety, cleanliness, and working conditions.

Skills

OSHA knowledge

Forklift licence

WMS system experience

RF scanning guns

Dangerous Goods shipping certification

Pharmaceutical industry knowledge

Quality management software experience

Microsoft Office

Fluent English

Education

College or post secondary education preferred

Tools

WMS system

RF scanning guns

Job description

Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education –Medisca is bridging the gaps in healthcarewith an unwavering commitment to precision, innovation, and societal impact.

The location is based in Plattsburgh, NY.

Salary: $90,000

Schedule: 10:00am - 7:00pm

The Assistant Operations Manager will work closely with the Operations Manager to oversee and optimize daily operations, ensuring efficiency, quality, and compliance with organizational standards. The Assistant Operations Manager will be responsible for supporting various aspects of operations management, including team leadership, process improvement, inventory management, and vendor relations to drive operational excellence.

The Opportunity

• Assist the Operations Manager in overseeing day-to-day department operations, including managing the supervisor, staff, processes, and resources.
• Lead, cover and oversee any department supervisors or Operation Manager during schedule or unscheduled absence (PTO/Vacation/Sick/Personal) and ensure that productivity and efficiency are not affected and run normally.
• Collaborate with the Operations Manager to develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity.
• Support in recruiting, training, and supervising operational staff, ensuring that they are well-equipped to perform their duties effectively.
• Monitor and analyze operational performance metrics, identify areas for improvement, and implement solutions to enhance operational efficiency and quality.
• Assist in the development and management of operational budgets, ensuring cost-effective utilization of resources and adherence to financial targets.
• Coordinate with other departments, such as sales, marketing, and logistics, to ensure seamless integration of operations with overall business objectives.
• Oversee inventory management processes, including monitoring stock levels, conducting regular audits, and implementing inventory control measures to minimize loss and optimize inventory turnover and managing purchase order (PO) processing in coordination with the procurement team to ensure timely and accurate replenishment of inventory.
• Ensure compliance with company policies, industry regulations, and health and safety standards in all operational activities.
• Address operational issues and customer concerns in a timely and professional manner, striving to achieve high levels of customer satisfaction.
• Foster a positive work environment that encourages teamwork, collaboration, and continuous improvement among operational staff.

Assist in ensuring adherence to all quality standards and safety regulations.

• Work closely with the quality team to ensure quality standards are met and complete training utilising the Quality Management System (QMS).
• Ensure warehouse activities are carried out as per Standard Operating Procedures (SOPs) and warehouse adheres to cGMP regulations.
• Ensure warehouse safety, cleanliness, and working condition standards are met.
• Assist management with the hosting and preparation of audits to meet regulatory needs.
• Ensure adherence to WHS procedures and action WHS reporting, including workplace incident reporting.
• Ensure PPE, is maintained at all times according to procedures.

Assist with managing performance and employee development.

• Hold regular communications with team members to establish goals and action plans.
• Train and mentor warehouse staff towards superior performance and career development.
• Liaise with other departments to ensure delivery schedules and deadlines are met.

Qualifications

• College or post secondary education preferred.
• 8+ years supervisory experience leading people in a warehouse environment required.
• Knowledge of Occupational Safety and Health Administration (OSHA) regulations an asset.
• Forklift Licence is essential.
• Demonstrated experience working with a WMS system and RF scanning guns.
• Dangerous Goods shipping certification an asset.
• Experience in the pharmaceutical industry and or/cGMP considered an asset.
• Experience dealing with quality management software considered an asset.
• Ability to lift materials (boxes, drums, bags) up to 25kg, whilst following workplace health and safety regulations.
• Intermediate knowledge of Microsoft Office (Word, Outlook, Excel, and PowerPoint) required.
• Excellent communication skills; fluent English (oral and written) and strong listening skills.

What's In It For You...

• Work/Life Balance – PTO, vacation policy and paid statutory holidays
• Invest in your health – Group Benefit plan and health savings account
• Your Future is Bright – Opportunities to learn and grow within Medisca
• Save for your Future – Medisca contributes to a 401k plan when you invest in the plan
• Help us grow – Employee Referral Program
• We like to have fun – company events throughout the year
• Full time positions - 40 hour work week
• Your safety is important – Medisca provides an allocation to purchase safety shoes
• Company is growing - new state of the art facility, operational since summer 2024

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.

We are an equal opportunity employer.