Wholesale Account Manager

GLD; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

GLD is seeking a Wholesale Account Manager to manage and grow a portfolio of wholesale partners across specialty retailers, national accounts, sporting goods, department stores, and big-box retailers. You will serve as the primary day-to-day contact, ensuring flawless execution from PO through delivery while seeking new assortments, launches, and replenishment.

The role requires strong organizational skills, excellent communication, and a customer-first mindset.

Qualifications

• Bachelor's degree in Business, Merchandising, Supply Chain, Marketing, or related field preferred.
• 3–6 years of experience in wholesale account management, sales, or wholesale merchandising preferred.
• Experience with specialty retail, sporting goods, department stores, or national retail accounts preferred.
• Experience with EDI processes and retailer compliance requirements.

Responsibilities

• Serve as the primary point of contact for assigned wholesale customer.
• Build and maintain strong relationships through proactive communication and exceptional service.
• Support the onboarding of new wholesale partners and ensure smooth account setup.
• Coordinate ongoing business reviews and maintain regular communication regarding inventory, launches, promotions, and replenishment opportunities.
• Identify opportunities to expand assortments, increase distribution, and grow sales within existing account.
• Support the Head of Sales with customer meetings, presentations, reporting, and strategic account planning.

Skills

Relationship building

Customer focus

Organizational skills

Multi-tasking

Excel proficiency

Education

Bachelor's degree in Business, Merchandising, Supply Chain, Marketing, or related field

Tools

ERP systems (NetSuite)

Job description

GLD is seeking a highly organized, customer-focused Wholesale Account Manager to manage and grow our portfolio of wholesale partners across specialty retailers, national accounts, sporting goods, department stores, and big-box retailers. This role serves as the primary day-to-day contact for assigned accounts, ensuring exceptional execution from purchase order through delivery while identifying opportunities to expand the business through new assortments, seasonal launches, and replenishment.

The ideal candidate thrives in a fast-paced environment, enjoys building strong customer relationships, and possesses a strong operational mindset. They will work cross-functionally with Sales, Merchandising, Planning, Inventory, Operations, Customer Service, and Finance to ensure flawless execution and an outstanding customer experience

Key Responsibiliti

• ntServe as the primary point of contact for assigned wholesale customer
• s.Build and maintain strong relationships through proactive communication and exceptional servic
• e.Support the onboarding of new wholesale partners and ensure smooth account setu
• p.Coordinate ongoing business reviews and maintain regular communication regarding inventory, launches, promotions, and replenishment opportunitie
• s.Identify opportunities to expand assortments, increase distribution, and grow sales within existing account
• s.Support the Head of Sales with customer meetings, presentations, reporting, and strategic account plannin

esWholesale Account Manageme

g.
Order Management & Execut

• ionOwn wholesale purchase orders from receipt through successful fulfillme
• nt.Review purchase orders for accuracy and coordinate any required revisio
• ns.Ensure timely order entry, confirmation, shipment, invoicing, and issue resoluti
• on.Track order status and proactively communicate updates to custome
• rs.Coordinate seasonal launches, replenishment orders, and new product introductio
• ns.Monitor open orders and ensure timely follow-up on outstanding shipments and customer reques
• temsCoordinate order entry and maintenance within NetSu
• ite.Support EDI transactions including purchase orders, acknowledgements, advance ship notices (ASNs), invoices, and troubleshooting excepti
• ons.Partner with Operations and IT to resolve EDI issues and improve workfl
• ows.Maintain accurate customer item setup, UPC information, pricing, and assortment fi
• les.Assist with retailer portals and compliance requireme

nts.
Cross-Functional Collabor

• ationPartner closely with Inventory Planning to ensure product availability and communicate inventory constra
• ints.Coordinate with Warehouse and Operations to ensure timely fulfillment and retailer compli
• ance.Collaborate with Merchandising and Product Development on seasonal launches, assortment planning, and new product introduct
• ions.Work with Finance to resolve invoice discrepancies, deductions, chargebacks, and payment is
• sues.Coordinate with Marketing and Creative to ensure accounts receive necessary product assets and launch mater

ials.
Reporting & Business An

• alysisTrack sales performance, reorder trends, and inventory levels by ac
• count.Prepare weekly account updates and sales re
• ports.Monitor retailer sell-through data where available and identify opportunities to improve perfor
• mance.Maintain accurate customer forecasts and pipeline repo
• rting.Support annual line reviews, assortment planning, and seasonal selling initia

tives.
Qualifi

• cationsBachelor's degree in Business, Merchandising, Supply Chain, Marketing, or related field pre
• ferred.3–6 years of experience in wholesale account management, sales, or wholesale merchan
• dising.Experience working with specialty retail, sporting goods, department stores, or national retail accounts pre
• ferred.Experience with EDI processes and retailer compliance requir
• ements.Working knowledge of ERP systems, preferably Ne
• tSuite.Advanced proficiency in Microsoft Excel; experience with reporting and inventory an
• alysis.Strong organizational skills with exceptional attention to
• skills.Ability to manage multiple priorities while meeting deadlines in a fast-paced envir
• onment.Customer-first mindset with strong problem-solving abi

lities.
Preferred Ex

• perienceExperience supporting major retail partners such as sporting goods retailers, department stores, specialty retailers, or national
• chains.Experience working with Shopify, retailer portals, inventory planning systems, or order management pl
• atforms.Experience supporting licensed products and seasonal merchandising p
• rograms.Background in fashion, accessories, jewelry, apparel, or consumer p

roducts.
Success

MeasuresSuccess in this role will be mea

• sured by:Best-in-class customer satisfaction and respon
• siveness.On-time and accurate order e
• xecution.Growth in reorder volume and existing account
• revenue.Successful seasonal launches and new product intro
• ductions.Reduction in order errors, EDI exceptions, and cha
• rgebacks.Strong cross-functional collaboration and execution across Sales, Planning, Inventory, Operations, and
• Finance.Consistent achievement of account service-level expectations while supporting the overall growth of the wholesale

busines

s.
Why GLDGLD is redefining jewellery through culture, sports, and innovation. As we continue expanding across wholesale, marketplaces, and retail partnerships, this role offers the opportunity to work with some of the industry's most recognizable retailers while helping shape the next chapter of our wholesa le growth.