White-Glove Wellbeing & Patient Support Specialist

Wellist; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Generous PTO and parental leave

Growth opportunities

Job summary

Wellist is seeking a Wellbeing Specialist for White-Glove Member Support in Boston, MA. You will help patients and families navigate life challenges, providing empathetic, fast, and accurate guidance to connect them with the right support.

The role emphasizes ownership, privacy, and delivering high-quality outcomes in a fast-paced environment. In this fixed-term contract, you will manage multiple cases, perform outreach, verify resources, and collaborate with hospital teams and HR partners to

Qualifications

• Experience in social services, caregiving, or community support.
• Customer support or concierge-style service.
• Healthcare navigation or patient support experience.

Responsibilities

• Support patients and family members via phone and email.
• Listen carefully to understand stated and unstated needs.
• Help individuals navigate sensitive or complex situations.
• Provide clear next steps and thoughtful follow-up.
• Collaborate with hospital teams and HR leaders to connect users to resources.

Skills

Social services

Caregiving

Customer support

Healthcare navigation

Benefits support

HR support

Hospitality

Job description

Wellist is seeking a Wellbeing Specialist for White-Glove Member Support in Boston, MA. You will help patients and families navigate life challenges, providing empathetic, fast, and accurate guidance to connect them with the right support.

The role emphasizes ownership, privacy, and delivering high-quality outcomes in a fast-paced environment. In this fixed-term contract, you will manage multiple cases, perform outreach, verify resources, and collaborate with hospital teams and HR partners to