Remote Healthcare Support Specialist

Gainwell Technologies; Wisconsin; Remote; USD 40,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) match

Flexible vacation policy

Paid training

Job summary

Gainwell Technologies is seeking a Call Center Healthcare Representative for a remote US-based role. You will handle high-volume member and provider inquiries with clear, professional communication, delivering accurate information about benefits, eligibility, and services.

This full-time position offers paid training, a flexible schedule within CST business hours, and access to comprehensive benefits, including medical, dental, vision, and a 401(k) match.

Qualifications

• At least two years of customer service experience, ideally in a call center or high-volume environment.
• Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).
• Strong computer proficiency with the ability to navigate multiple applications and dual screens.

Responsibilities

• Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.
• Research and resolve inquiries efficiently while following established procedures and compliance guidelines.
• Document customer interactions clearly and accurately in multiple systems during live calls.
• Meet performance expectations including quality standards, service levels, and productivity goals.
• Contribute to a collaborative team environment focused on delivering reliable and responsive support.

Skills

Customer service

Communication skills

Problem solving

Self-motivated

Education

High school diploma or equivalent

Tools

CRM software

Multiple-screen navigation

Job description

Gainwell Technologies is seeking a Call Center Healthcare Representative for a remote US-based role. You will handle high-volume member and provider inquiries with clear, professional communication, delivering accurate information about benefits, eligibility, and services.

This full-time position offers paid training, a flexible schedule within CST business hours, and access to comprehensive benefits, including medical, dental, vision, and a 401(k) match.