White-Glove Patient Support Specialist

Wellist; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Life Insurance

Generous PTO & Parental Leave

Enterprise growth opportunities

Job summary

Wellist is seeking a Wellbeing Specialist (White-Glove Member Support) in Boston, MA. You will guide patients and families through challenging moments, delivering personal, empathetic assistance and rapid, accurate follow-up.

You will connect people to the right resources, conduct targeted research when needed, and work with hospital teams to remove barriers to access. This role emphasizes privacy, integrity, and exceptional service.

Qualifications

• Excellent written and verbal communication with patients, families, and partners.
• High emotional intelligence and empathy in sensitive situations.
• Strong research and problem-solving to identify the best support options.
• Meticulous in documenting intake, resources, and follow-ups.
• Comfort quickly learning and using new technology platforms.
• Commitment to privacy, confidentiality, and integrity in all interactions.

Responsibilities

• Provide white-glove, empathetic support via phone and email.
• Listen to stated and unstated needs and navigate complex situations.
• Offer personalized recommendations and verify resource availability and fit.
• Collaborate with hospital teams and HR leaders to connect people with resources.

Skills

Written & verbal communication

Emotional intelligence

Research & problem solving

Attention to detail

Tech platform adoption

Privacy & confidentiality

Job description

Wellist is seeking a Wellbeing Specialist (White-Glove Member Support) in Boston, MA. You will guide patients and families through challenging moments, delivering personal, empathetic assistance and rapid, accurate follow-up.

You will connect people to the right resources, conduct targeted research when needed, and work with hospital teams to remove barriers to access. This role emphasizes privacy, integrity, and exceptional service.