White-Glove Tech Support & Home Inspections

Orion180 Insurance Services LLC; Draper (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive base pay

Performance bonuses

Benefits: Medical, dental, vision, 401

Paid holidays, PTO

Job summary

Orion180 Insurance Services LLC in Draper, Utah is seeking a Customer Experience Technical Representative to assist homeowners and contractors with installation, setup, and troubleshooting of PryzmIQ and AWTOS on site. The role emphasizes a white-glove, customer-first approach and clear communication across phone, email, and text.

Applicants should have a high school diploma and 1 year of technical support experience; a bachelor’s degree is a plus.

Qualifications

• 1 year of experience in a technical support call center, help desk, or field service environment.
• Familiarity with property insurance processes or home inspection is a plus.
• Excellent written and verbal communication skills.
• Strong problem-solving ability and technical aptitude.

Responsibilities

• Conduct digital quality assurance for self-home inspections.
• Perform guided home inspections virtually or over the phone.
• Provide clear, constructive feedback to improve documentation, workflows, and inspection processes.
• Assist homeowners and contractors with installation, setup, and usage of PryzmIQ and AWTOS.
• Walk users through connecting to WiFi, mobile apps, and sensors, ensuring proper function and data transmission.
• Troubleshoot technical issues and deliver easy-to-follow solutions.
• Collaborate with internal teams and upscale complex cases when necessary.
• Make proactive outreach calls to encourage product adoption and ensure customer satisfaction.
• Communicate professionally via phone, email, and text to address inquiries and follow up on inspections.
• Deliver a
• white-glove

Skills

Communication

Problem solving

Multitasking

Attention to detail

Education

High School Diploma

Bachelor’s degree preferred

Job description

Orion180 Insurance Services LLC in Draper, Utah is seeking a Customer Experience Technical Representative to assist homeowners and contractors with installation, setup, and troubleshooting of PryzmIQ and AWTOS on site. The role emphasizes a white-glove, customer-first approach and clear communication across phone, email, and text.

Applicants should have a high school diploma and 1 year of technical support experience; a bachelor’s degree is a plus.