IT Support Technician

Gustave A. Larson; City of Pewaukee (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Gustave A. Larson Company seeks an IT Support Technician to join a 4-person team from our Utah locations, supporting 55 sites.

You’ll troubleshoot desktops, laptops, printers, mobile devices, networks, and enterprise systems with a focus on customer service and ownership of issues until resolution. Requirements include a 2-year technical degree (or current enrollment) and hands-on experience; CompTIA IT certifications are a plus.

Qualifications

• 2–5 years of hands-on IT support experience in a fast-paced environment.
• Proficiency with Windows 11, M365, Windows Server, AD and Azure AD.
• Experience supporting desktops, laptops, printers, mobile devices and networks.

Responsibilities

• Provide proactive IT support across Windows, servers, networks, and devices.
• Troubleshoot and resolve complex issues without script-based guidance.
• Communicate effectively with users and document resolutions in tickets.

Skills

Customer service

Troubleshooting

Communication

Ownership / initiative

Time management

Teamwork

Education

Two-year technical degree

IT certifications (optional)

Tools

Windows 11

Microsoft 365

Windows Server 2016/2019

Active Directory

Azure AD

VPNs

DNS

DHCP

RDS Environment

Job description

Job Requirements Summary – IT Support Technician

We’re looking for a proactive, hands‑on IT Support Technician with 2–5 years of real‑world technical support experience in a fast‑paced environment. This is not a script‑driven role—you’ll be troubleshooting and resolving complex issues across desktops, laptops, printers (laser, thermal, label), mobile devices (iOS, Android, Zebra), networks, and enterprise systems. From either of our Utah locations, you will be working with an existing 4‑person team, supporting tickets from any of our 55 locations.

To succeed, you’ll need solid proficiency with Windows 11, Microsoft 365, Windows Server (2016/2019), Active Directory, Azure AD, VPNs, and core networking (DNS, DHCP, IP). Strong customer service skills, clear communication, and the ability to work independently without micromanagement are essential. A two-year technical degree (or current enrollment) in IT is required; certifications such as CompTIA A+, Network+, or ITIL are a plus. If you don’t bring both the technical expertise and the drive to take ownership until issues are resolved, this role won’t be the right fit.

Key Requirements:

• Commitment to legendary customer service,
• 2 to 5 years of hands‑on experience in a helpdesk or technical support role
• Proven ability to troubleshoot hardware, software, and network issues across PCs, laptops, mobile devices, printers, telephony systems, and other infrastructure
• Proficiency with Windows 11, Microsoft 365, and server environments (Windows Server 2016/2019)
• Familiarity with Active Directory, Azure AD, VPNs, ticketing systems, and basic networking (DNS, DHCP, IP addressing)
• Understanding of IT asset management, data security practices, and backup procedures
• Knowledge of complex multi‑user systems and enterprise software applications
• Excellent communication, interpersonal, and customer service skills
• Strong organizational, time management, and problem‑solving abilities
• Able to handle multiple high‑priority issues in a fast‑paced, team‑oriented environment
• Eagerness to learn, take initiative, and work collaboratively without needing to be micromanaged
• Accountability Mindset

Education and/or Experience:

• Two-year technical degree or student currently pursuing degree/certification in Information Technology at a technical school or university required.
• Certifications such as CompTIA A+, Network+, or ITIL are a plus
• Understanding of technology (such as, but not limited to):
• Networking
• Active Directory
• DNS
• VoIP
• Exchange
• Windows Server Environment
• Backup systems
• Experience in RDS Environment Preferred
• Exposure and/or experience to helpdesk environment and operations are preferred.

Other Skills and Abilities:

The requirements listed are representative of the knowledge, skills and/or abilities required. Ability to perform work requiring lifting and/or physical exertion may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Summary:

Gustave A. Larson Company is the Midwest, Plains, and Mountain States leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value‑added, professional and enthusiastic attitude. Under the direction of the IT Infrastructure Manager, the Help Desk Technician will be responsible for providing support for multiple operational functions for the Information Technology Department ensuring the Company’s strategic goals and service needs are achieved.